Account Manager - Sales - LATAM

Kitsch LLC•Los Angeles, CA

2d•Remote

About The Position

The Account Manager is responsible for driving customer retention and revenue growth across a portfolio of retail accounts. With relationship management as a core focus, they help develop and execute channel-specific strategies while tracking sales performance and contribution margin to evaluate effectiveness. The role also encompasses leading and developing a team of Sales Coordinators - utilizing them efficiently and identifying where further support is necessary. As a key cross-functional partner, the Account Manager also collaborates closely with critical internal stakeholders to drive executional excellence and maximize our profitability. This position reports directly to the Director of Drug, Grocery, and Specialty.

Requirements

Relationship-driven, commercially minded Account Manager who owns their accounts end-to-end — from relationship to revenue.
Retail Sales Experience: 3–5+ years managing retail accounts in CPG, beauty, or consumer products; familiarity with Grocery, Drug, or Specialty channels preferred.
Analytical Mindset: Comfort with syndicated data (IRI, Nielsen, SPINS), sell-through metrics, contribution margin analysis, and trade spend ROI evaluation.
Relationship-First Approach: A proven ability to build and maintain productive, long-term partnerships with retail buyers, category managers, and distributor contacts.
Cross-Functional Fluency: Experience working closely with Finance, Supply Chain, Product Development and Marketing to align on forecasts, promotions, and product launches.
People Leadership: Experience managing, coaching, or mentoring junior team members, with the ability to delegate effectively and develop talent.
Operational Excellence: High attention to detail, strong follow-through on compliance requirements (retailer portals, OTIF, chargebacks), and comfort managing multiple accounts simultaneously.
Communication & Presentation: Ability to prepare and present compelling business reviews, line review decks, and sell-in materials to retail partners and internal stakeholders.

Nice To Haves

Proactive Problem Solver: We’re proactive, not reactive. When something doesn’t feel right, we pause, speak up, and fix it with honesty and integrity.
Accountability: We own our work with pride. On-time delivery, thoughtful processes, and team-wide trust lead to great outcomes.
Humble and Inclusive: We lead with humility and support. No task is too small, and no voice too quiet. Everyone belongs.
A dynamic team
An open mind for new ideas
Growth… growth and some more growth!

Responsibilities

Build and maintain strong relationships with key retail customers, distributors, and stakeholders by serving as the primary point of contact and representing the brand as an industry-leading partner.
Manage regular communication cadences with all key retail partners
Drive account retention and satisfaction across the full portfolio
Represent the brand with professionalism and strategic intent in every retailer interaction
Responsibly manage core growth and expansion across retail partners by executing assortment and pricing strategies aligned with the Director.
Analyze sales data, market trends, and competitive activity to inform account strategy
Lead Line Review meetings and secure New Item distribution across your channel
Identify and act on whitespace and expansion opportunities within existing and target accounts
Manage trade budgets and promotional plans with a focus on ROI, efficiency, and profitability across all accounts.
Plan, execute, and reconcile trade spend in partnership with Finance
Evaluate promotional performance and eliminate underperforming activity
Maintain a forward-looking promotional calendar aligned to retailer windows
Lead the sell-in and in-market execution of new product launches, ensuring distribution commitments are secured and all stakeholders are aligned ahead of go-live.
Secure retailer commitments for seasonal and core new item launches
Coordinate cross-functionally on inventory readiness, compliance, and retailer portal requirements
Monitor and report on post-launch performance across all accounts
Work with retail partners and internal team members to maximize the profitability of in store placement – on and off shelf.
Identify and pursue brand block improvements and incremental display opportunities
Align display and reset activity to retailer calendars and seasonal windows
Ensure all in-store programs meet profitability standards
Lead and develop Sales Coordinators, defining clear responsibilities and evaluating their effectiveness.
Define roles, responsibilities, and priorities for Sales Coordinators
Coach and develop team members through regular feedback and check-ins
Identify gaps and build team capacity to meet evolving channel needs
Partner closely with Warehouse and Inventory teams to align on demand forecasts, resolve inventory issues, and ensure best-in-class shipment execution across your retail partners.
Maintain forecast alignment with the Inventory team and flag risks proactively
Drive resolution of chargebacks and compliance issues in collaboration with relevant teams
Act as the primary liaison between retail partners and internal teams to drive timely resolution