Account Manager, Retail

Merrithew International Inc.•Scarborough, ON

22h•CA$60,000 - CA$65,000•Hybrid

About The Position

Merrithew® is the global leader in mindful movement, the company behind the STOTT PILATES® Movement System™ and a growing portfolio of leading movement education and equipment brands, including Align-Pilates and the GYROTONIC® organization. Since 1988, Merrithew has trained more than 100,000 instructors in over 135 countries and developed premium equipment and science-based education trusted by leading studios, rehabilitation centers and fitness professionals. Merrithew supports instructors, studio owners and wellness leaders with a complete ecosystem to thrive, including training, equipment, digital resources, business tools and a global network of peers. Its vision is to transform lives through intentional, inclusive movement, shaping the next era of mindful movement through innovation, purpose and a commitment to professional excellence. GYROTONIC® and GYROKINESIS® are registered trademarks. These are the values that guide our daily actions, decisions, and how we work with one another and our customers: Community – Culture of belonging, encourage connections and engagement Passion – Be present, enthusiastic, energetic, committed to purpose, inspiring Boldness – Act with courage, change the norm, never settle for “just ok” Customer-Centric – Our Vision is fulfilled through our Trainers, Partners and end-customers. Accountability – Act like owners, own the results Innovation – Delivering the best, highest-quality products, programs and services Reporting to the Senior Sales Director, Retail, this individual managers some of the company's key Retail Accounts including the Costco portfolio of accounts, and Dick's sporting Goods while also looking for new growth opportunities. The role comes with CSR support that will handle order entry, inventory, maintenance, advance shipping notifications, customer service, mis-shipments, returns and liaising with the Finance Team for any invoicing/accounting issues specific to the Account Manager's key accounts.

Requirements

Post-secondary education and 2 years of sales, including E-Commerce/ online sales and customer service experience with key Retail accounts.
Knowledge of CRM, SAGE
Detail-oriented with excellent accuracy
Superior organizational skills, with the ability to prioritize and handle multiple tasks and deadlines
Ability to work well under pressure, demonstrating a sense of urgency
Ability to thrive in a fast-paced, entrepreneurial environment
Effective communication skills, verbal and written
Intermediate MS Excel, Word, PowerPoint and presentation proficiency

Nice To Haves

Sales experience in the fitness industry is an asset.
Additional languages, spoken and written, are an asset.

Responsibilities

Meet and exceed annual sales targets.
Optimize placement and increase sales of Merrithew™ brands on specified Retail partner E-Commerce platforms
Engage with current buyers to gain a better understanding of their business, unique account-specific sales opportunities, how they communicate with their customers and to find any cross-channel sales opportunities
Work with Senior Sales Director on annual projections, by account, including growth strategy
Analyze sell thru of product assortment, pull monthly sales reports and oversee inventory management, where necessary
Visit key buyers where and when appropriate
Work to secure in-store product placement, where appropriate
Create and implement monthly and event-specific promotions for all in-store and E-Commerce partners
Notify partners of all new releases and discontinued items, with admin support
Responsible for the Sales, growth, order entry, processing returns and credit memos for select occasional direct Retail accounts as listed in the CSR Account Listing Master file
Participate in best-practices training programs offered by vendor partners including off site training or webinars
Work with Senior Sales Director to ensure a smooth introduction and set-up of new accounts to the functional teams – like Shipping, Operations or Finance - or to review major upcoming account-specific promotions
Update Senior Sales Director on any issues with account activity so they may be escalated to internal key stakeholders in IT, shipping, inventory management and finance where and when necessary
Keep up-to-date account/lead information in CRM
Follow up on leads assigned in CRM and those that are sent via retail @merrithew
Participate in tradeshows as requested and follow up with leads where required
Other tasks as required
Conduct research to determine new channel-specific opportunities and visit and/or contact where appropriate, to develop new business
Assist with deal memos, contract negotiations, pricing, EDI set up, shipping and internal logistical issues that allow us to launch new accounts
Assist with market research and competitive data analysis