Account Manager, Public and Labor- South Florida

CVS Health•Plantation, FL

2d•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Qualified candidates for this role will reside in Florida for book of business and travel to client locations and Aetna office in Plantation as needed. The Senior Account Manager will service strategy to ensure renewal and growth of business and retention of members for assigned accounts on Aetna's Southeast Public Sector & Labor Team.

Requirements

Must be willing to travel to clients within Florida, as well as reside in Florida.
Must be licensed to sell Life and Health products in Florida. If not currently licensed, this will be required within 60 days of employment effective date.
Minimum 5 years sales and/or account management experience. Proven track record of maintaining customer accounts through exceptional service.
Experience managing large and complex National Accounts.
Strong relationship building skills in the health care industry.
Excellent communication skills, as well as the ability to work with demanding clients. High level of organization and detail.
Demonstrated experience leading client meetings.

Nice To Haves

Experience working within the Public & Labor sector.

Responsibilities

Achieves individual growth/retention targets and customer satisfaction levels.
Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customers objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.
Executes tactical components of the account teams business plan for each customer. Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.
Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased.
Proactively identifies potential service issues and takes steps to resolve those service issues that arise.
Takes the lead on management of the integration of clients and Aetna's internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel.
Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics (e.g., HIPAA, health disparities).