Account Manager, Provider
About The Position
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The Account Manager is responsible for the day-to-day ownership of assigned provider customer relationships. This role serves as the single point of accountability for customer satisfaction, retention risk, and value realization (growth), partnering closely with Service Delivery to ensure performance outcomes are communicated clearly and aligned to customer expectations.
Requirements
- Bachelor’s degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience)
- 3–5 years experience in account management, customer success, or healthcare services
- Strong communication and relationship management skills
- Ability to interpret performance data and explain outcomes to customers
- Familiarity with HIPAA-regulated environments preferred
- Comfort operating in a fast-paced, matrixed organization
- Ability to travel up to 75% of the time for client meetings (coverage area to be determined later)
Responsibilities
- Serve as the primary point of contact for assigned provider accounts
- Own customer satisfaction, retention risk identification, and issue communication
- Translate operational performance into clear, customer-facing narratives
- Lead account planning focused on value realization and renewal readiness
- Collect, document, and triage Voice of Customer (VOC) feedback
- Manage customer-facing escalations and coordinate internal response
- Drive adoption of Datavant workflows, digital tools, and standard offerings
- Maintain accurate account documentation, health indicators, and risk flags
Benefits
- additional variable compensation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
