Account Manager, Provider Relations (PA)

Sylvan Health•Williamsport, PA

1d•Remote

About The Position

Sylvan Health is a venture-backed healthcare innovator, transforming care delivery by seamlessly integrating nutrition and lifestyle interventions into primary and specialty care practices. Our unique care model combines clinical expertise with cutting-edge technology, empowering providers to deliver impactful, evidence-based nutrition and lifestyle services that drive better patient outcomes and enhance practice profitability. As we rapidly scale, we're looking for a dynamic, results-oriented Provider Relations Account Manager to support our customers at Sylvan Health. The Provider Relations Account Manager will own the relationships with Sylvan Health’s provider partners, serving as the primary point of contact to ensure long-term partnership success and satisfaction. This role is responsible for building trusted relationships with providers and administrative staff, supporting day-to-day needs, and driving engagement through proactive communication, education, and on-site presence. The Provider Relations Account Manager will play a critical role in helping providers successfully participate in Sylvan Health’s services while acting as a trusted advisor and advocate for partner needs internally. This is a field-forward role requiring regional traveling 80% a week to conduct onsite meetings, increase provider and patient adoption, and represent Sylvan directly. This role requires travel driving between clinic sites within the assigned market region (Pennsylvania and Maryland).

Requirements

5+ years of experience in customer success, account management, project management, customer service, or a related role in a pharmacy or clinical-facing environment
Bachelor’s degree required
Background in healthcare, business, communications or related field
Ability to work independently from a home-based location within a commutable distance of assigned clinic sites
Travel regularly for work by car
Proficiency with Microsoft Suite with strong analytical skills and a data driven approach
AI Tool fluency (Claude, Gemini, Copilot)
Legally authorized to work in the U.S

Responsibilities

Serve as the primary relationship owner for assigned provider partners, acting as the main point of contact for all account-related needs
Establish and maintain strong relationships with providers and their office staff through consistent communication and in-person engagement
Own provider communications, ensuring timely responses, clear follow-up, and proactive outreach
Deliver provider and staff education, including training sessions and ongoing support to drive engagement and adoption
Identify provider needs, challenges, and opportunities, collaborating with internal teams to develop solutions that support partner success
Monitor account health and engagement, escalating risks and contributing to action plans to improve outcomes
Maintain accurate documentation of provider interactions, feedback, and activities
Act as a trusted advisor and advocate for providers, ensuring their feedback informs internal priorities and improvements
Collaborate with internal clinical and product/ops teams, sharing feedback on a regular basis, both clinically, operationally, and economically
Problem Solving workflow challenges to help facilitate incremental referrals into the program
Implement new services and products for existing partners