The Account Manager – Program Management

Hitachi • Calgary, AB

1d • Hybrid

About The Position

The Account Manager – Program Management supports key customer programs across Western Canada by coordinating commercial, contractual, and operational activities throughout the project lifecycle. Working closely with customers, Business Units, project managers, commercial teams, legal counsel, contract managers, and internal stakeholders, you will help align customer requirements with business priorities, support the resolution of complex issues, and facilitate communication across multiple functions. The role includes managing customer relationships, coordinating contract and terms and conditions negotiations, and pre-order and post-order activities, addressing execution challenges, assisting with risk mitigation activities, and supporting governance processes. You will work across Business Units to help align commitments, manage customer expectations, support delivery coordination, and escalate critical issues when required. Through collaboration with customers and internal teams, you will contribute to the successful execution of large energy programs that support reliable power infrastructure and advancing energy technologies.

Requirements

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.
• Bachelor’s degree required; degree is preferably within an electrical discipline.
• Minimum total of 10 years professional experience with at least 5 years directly involved with customer contact and selling large project solutions.
• Experience managing customer relationships, large project programs, commercial activities, contract negotiations, and terms and conditions discussions.
• Knowledge of the energy market and competitors, including sales experience with Developers, EPCs, Data Centers, Oil & Gas, and Renewables preferred.
• Experience with risk assessment and mitigation, cross-functional coordination, stakeholder engagement, and multi-Business Unit collaboration.

Responsibilities

• Build and maintain customer relationships by serving as a strategic partner and advisor on customer programs and contractual matters.
• Support the alignment of Business Unit interests and customer requirements during commercial and contractual discussions.
• Work with legal counsel, contract managers, customers, and internal stakeholders to support terms and conditions negotiations and agreement closure.
• Coordinate activities across Business Units and project teams to support successful order execution and delivery commitments.
• Manage customer expectations and assist with the resolution of issues involving multidisciplinary teams.
• Support risk identification, mitigation activities, and commercial alignment to facilitate customer and business agreements.
• Escalate commercial, schedule, performance, or contractual issues to Directors and Executives when required.
• Support process improvement efforts focused on customer needs and operational execution across the order lifecycle.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

Benefits

• Access learning and development opportunities through cross-functional projects and customer-facing initiatives.
• Receive health and retirement benefits offered by the company.
• Benefit from paid leave and workplace flexibility consistent with company programs and policies.
• Comprehensive group insurance (medical, dental, life and disability) and access to a telemedicine service.
• Pension plan with attractive employer contribution.
• Bonus program.
• 24/7 employee and family assistance program.
• Fitness and wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior