Account Manager - Professional Services Delivery (Remote)

Esprow•New York, NY

3d•Hybrid

About The Position

We are looking for a client-focused Account Manager to support and grow Esprow’s professional services business within the global capital markets industry. This role focuses on developing client engagements related to API and protocol testing, matching engines and trading system validation, certification, and integration support for electronic trading environments. These services are delivered using Esprow’s technology platform and the expertise of our engineering team. You will work with exchanges, banks, and brokers to help them address complex testing, certification, and integration challenges within their trading infrastructure. The role combines account management, pre-sales participation, and delivery coordination — working with existing clients to identify needs, shaping service proposals, supporting commercial discussions, and ensuring successful execution of client projects in collaboration with internal teams. Success in this position requires a strong understanding of capital markets technology, the ability to manage client relationships, translate requirements into structured engagements, and coordinate delivery across technical and organizational stakeholders.

Requirements

6-10+ years of experience in account management, client services, professional services delivery, or consulting within financial technology or capital markets.
Proven experience working with exchanges, banks, and brokers, or other capital markets institutions.
Experience supporting or managing client engagements, including proposal preparation and involvement in contract discussions.
Familiarity with electronic trading environments, APIs, connectivity protocols, or trading system architecture.
Ability to understand client requirements and translate them into structured service engagements.
Proven experience coordinating or managing delivery of professional services engagements, ideally involving QA, testing, or system integration teams.
Experience working closely with technical teams (QA, engineering) to plan, execute, and monitor project delivery.
Strong client-facing communication and presentation skills.
Excellent attention to detail in written communication and commercial documentation.
Strong organizational and coordination skills, with the ability to manage multiple engagements simultaneously.

Nice To Haves

Knowledge of the FIX Protocol and experience working with FIX-based trading environments.
Experience with exchange certification testing or trading system onboarding projects.
Familiarity with API testing tools, messaging protocols, or automated testing frameworks.
Experience coordinating or participating in technical client implementations or integration projects.
Experience participating in industry events or client-facing presentations.

Responsibilities

Build and maintain strong relationships with existing clients, acting as a primary point of contact for ongoing communication and support.
Identify opportunities for expanding services within existing accounts based on client needs and ongoing engagements.
Manage the lifecycle of services engagements — from initial client discussions and requirements gathering through proposal development, contract support, and delivery oversight.
Prepare commercial proposals, RFP responses, and pilot project scopes in collaboration with internal teams.
Participate in pre-sales activities, including client meetings, workshops, and product demonstrations.
Contribute to contract discussions and preparation together with senior management.
Take ownership of delivery coordination post-contract signature, ensuring projects are executed according to scope, timelines, and client expectations.
Act as a bridge between clients and internal teams, ensuring alignment and transparency throughout the engagement lifecycle.
Represent Esprow in client discussions, workshops, and industry events related to trading infrastructure, APIs, and testing frameworks.
Organize and manage the execution of projects involving QA and engineering teams, including planning, task coordination, and progress tracking.
Monitor delivery performance and proactively address risks, bottlenecks, or scope changes.
Drive continuous improvement of delivery processes and client outcomes through regular feedback and alignment sessions.