Account Manager, Personal Lines

Hub International Insurance•Larkspur, CA

1d•Onsite

About The Position

The Personal Lines Account Manager provides critical support to clients, manages a book of insurance business by acting with a high degree of independent discretion, autonomy, and decision-making. The Account Manager facilitates positive and effective relationships sales and/or account team colleagues.

Requirements

Hold a high school diploma/GED (college degree strongly preferred)
Have at least 3+ years of related personal lines experience within a brokerage environment
Have the confidence and demeanor to effectively interact with all levels within the organization
Are computer literate - Microsoft Office Suite and Outlook
Are well-organized with excellent verbal and communication skills
2-5 years of relevant experience
High school or equivalent

Nice To Haves

college degree strongly preferred
are seeking a progressive work environment at a rapidly growing organization
have a desire to help others protect their future
have an entrepreneurial spirit and are challenged by the opportunity to grow the business
are focused on learning and development to enhance your industry knowledge and expertise
are a self-starter willing to invest time and energy to learn the technical aspects of our business
believe in integrity and building success by developing relationships with others

Responsibilities

Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures.
Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.
Prepares and implements all transactions, paperwork, and internal processing for assigned accounts.
Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.
Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients.
Makes appropriate recommendations to clients in response to those changes; Attends industry related continuing education training and courses.
Acts as liaison between clients and insurance carriers to resolve service issues. May also negotiate with underwriters and carriers.
Troubleshoots claims and billing issues.
Identifies opportunities for cross-sell and up-sell of other HUB products and services when appropriate for the clients needs.
Documents other insurance products and services the clients are purchasing through other providers and who those providers are.
Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.
Prepares reports, proposal and comparisons for management as required.
May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.
In conjunction with the producer or independently, manages, organizes, and conducts client meetings
Performs other duties and projects as assigned.