Account Manager - Parking Operations - Hotels

Propark Mobility•, DC

2d•$70,000 - $75,000•Onsite

About The Position

This position is responsible for all aspects of the parking operation on a hotel property, including valet, self-parking, and shuttle fleet management, as well as overseeing your on-site team. The ideal candidate will have previous hospitality or hotel operations experience, with parking or valet industry experience also being a top asset. Progressive management experience with front-line team oversight in a guest-facing environment. Established experience with scheduling and payroll is a plus. Bachelor's degree with a concentration in business or hospitality management is helpful but not required.

Requirements

Hospitality and Parking Management experience
Motivated individual willing to take on new challenges, with management experience in Hospitality, Hotel Operations, Customer Service, and/or Parking.
A "roll-up-the-sleeves and get-stuff-done" type of person who is organized, honest and thoughtful.
Trustworthy, loyal and dependable.
Self-sufficient, resourceful and decisive.
See a challenge as an opportunity and are looking for a position with a chance for growth.
Impeccable conversational and written communication skills — comfortable representing our brand directly to hotel guests, GMs, and front-office leadership.
Exceptional way with people and achieve extraordinary results, understanding that every guest interaction reflects on our hotel partner's brand.
Excellent computer skills, including Microsoft Office Products including Word, Excel, PowerPoint, and Outlook, and ADP.

Nice To Haves

Established experience with scheduling and payroll is a plus
Bachelor's degree with a concentration in business or hospitality management is helpful but not required.

Responsibilities

Develop and train supervisors and line-level valet, shuttle, and self-parking staff.
Review and approve work schedules to ensure adequate coverage — including around hotel events, banquets, and peak arrival/departure windows — while minimizing expenses.
Develop and maintain strong relationships with hotel leadership (GM, front office, and events teams) and attend regular client meetings.
Assist supervisors in handling guest complaints and day-to-day operational issues, in step with the hotel's own service standards.
Manage and submit employee, operations, and payroll reports.
Oversee the customer service program to ensure guest satisfaction aligns with the hotel brand's expectations.
Develop budgets and monitor financials to meet business goals.
Review and evaluate audits to ensure integrity of revenue control.
Ensure compliance with company policies and procedures, as well as those of our hotel client.
Respond to operational issues when needed (at times, after normal business hours, including during hotel events).
Maintain the highest professional and ethical standards for both our organization and our hotel partner.

Benefits

Fantastic opportunities for career growth - we always look to promote from within first!
Free Parking!!
Competitive salary that is commensurate with experience, plus incentive bonus potential.
Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
Priority driven culture that is supportive, engaging, empowering and celebratory.
A company that values diversity, inclusion, and belonging.
The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
Learning opportunities through our internal training program - Propark Think
Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
Free parking while working at your assigned Propark location(s).