Senior Account Manager - Parking Operations

Propark Mobility•New Haven, CT

2d•$60,000 - $70,000•Onsite

About The Position

Propark Mobility is seeking a Senior Account Manager to oversee parking operations at Yale University. This role requires strong operational and financial acumen, exceptional team leadership, and excellent communication skills. The ideal candidate is a motivated, self-sufficient individual with management experience in the hospitality or parking industry, capable of building strong client relationships and driving exceptional results.

Requirements

Operational and financial acumen
Exceptional team leadership skills
Impeccable conversational and written communication skills
Motivated individual willing to take on new challenges
Self-sufficient, resourceful, and decisive
Exceptional way with people, and ability to bring extraordinary results
Minimum of 2 years of progressive management and operational experience in hospitality, parking or a related industry
Ability to maintain flexible in schedule to meet operational needs
Excellent organizational, problem solving, and time management skills
Excellent interpersonal skills with client focus, and an ability to work with all staff levels
Excellent written and verbal communication skills
Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP

Nice To Haves

Management experience in the Hospitality industry, preferably including parking experience
Bachelor’s degree with a concentration in business is preferred

Responsibilities

Assist and train managers in handling customer complaints and day-to-day operational issues.
Oversee the customer service program at assigned locations to ensure customer and client satisfaction.
Organize and maintain all equipment and uniform needs, including shuttle buses, signs, key boxes, tickets, cones, jackets, etc.
Prepare annual budget to ensure that a proper plan for the generation of revenues, allocation of staff and operating expenses are established for the fiscal year.
Act as primary point of contact with client and maintain highest level of relationship satisfaction.
Perform other tasks as developed and assigned by company management.

Benefits

Fantastic opportunities for career growth - we always look to promote from within first!
Free Parking!!
Competitive salary that is commensurate with experience, plus incentive bonus potential.
Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
Priority driven culture that is supportive, engaging, empowering and celebratory.
A company that values diversity, inclusion, and belonging.
The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
Learning opportunities through our internal training program - Propark Think
Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7