Account Manager - Parking Operation

Propark Mobility • San Francisco, CA

3d • $80,000 - $90,000 • Onsite

About The Position

We are seeking a polished and service-driven Account Manager to lead parking operations at a premier luxury hotel. This role is responsible for overseeing valet and self-parking services while delivering a seamless, five-star guest experience. The ideal candidate brings strong operational and financial leadership, thrives in high-volume luxury environments, and leads by example with professionalism, presence, and accountability.

Requirements

• Minimum of 2 years of progressive management experience in luxury hospitality, parking, or a related premium service industry
• Demonstrated operational and financial acumen, with experience managing complex, high-volume operations
• Flexible schedule, including availability for weekends, holidays, and peak service times
• Exceptional organizational, time management, and problem-solving skills
• Strong interpersonal and client-relations skills, with experience working alongside senior stakeholders
• Excellent written and verbal communication with a polished, guest-focused delivery
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and workforce systems such as ADP

Nice To Haves

• Hospitality management experience within luxury hotels, resorts, or high-end service environments strongly preferred
• Bachelor’s degree in business, hospitality management, or a related field preferred
• You are an exceptional, service-driven leader who inspires teams through professionalism and example
• You possess refined communication skills and confidently engage with hotel executives, ownership groups, and discerning guests
• You thrive in fast-paced, high-expectation luxury environments
• You are self-sufficient, resourceful, and decisive, with the ability to anticipate needs and resolve issues with discretion
• You have a natural ability to build relationships and deliver elevated, memorable guest experiences

Responsibilities

• Lead, coach, and mentor on-site managers and frontline teams to deliver exceptional service and operational excellence
• Oversee valet and self-parking operations, ensuring consistency with luxury hospitality standards
• Drive customer service programs that create seamless, five-star experiences for guests, residents, and VIP clientele
• Maintain impeccable standards for presentation, including uniforms, equipment, signage, shuttle fleets, and all guest-facing assets
• Develop and manage annual operating budgets, aligning staffing plans and expenses with service expectations
• Partner closely with hotel leadership and ownership as the primary liaison, ensuring strong relationships and high client satisfaction
• Proactively identify opportunities to enhance guest experience, improve service flow, and increase operational efficiency
• Support scheduling, payroll, and workforce planning as needed
• Model a calm, confident, and approachable leadership presence at all times
• Perform additional duties as assigned by company leadership

Benefits

• Complimentary parking
• Flexible scheduling
• Paid holidays
• Wellness benefits
• Free and confidential Employee Assistance Program (EAP) available 24/7 for employees and their families, including three free counseling sessions per household member
• Paid vacation plus an additional day off to celebrate your birthday
• Comprehensive benefits package including medical, HSA, FSA, dental, vision, commuter benefits, pet insurance, and a 401(k)
• Seven (7) paid holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a Birthday (Floating Holiday)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree