Account Manager - Packaging (Michigan Market)

Millcraft•Canton, MI

6d•Onsite

About The Position

The Account Manager actively engages with customers, suppliers, and prospects to generate leads and revenue through networking, referrals, current customers, and cold calling. The ideal candidate will have hands-on experience driving sales through direct outreach and relationship-building with potential clients. This role is responsible for developing and maintaining strong customer relationships, identifying their business needs, and offering tailored product and service solutions across a broad range of industries including commercial print, food and beverage, e-commerce, education, industrial manufacturers, and garment decorating. Account Managers lead customer engagements, uncover opportunities, and collaborate with internal specialists to deliver exceptional results.

Requirements

Exceptional communication skills, particularly adept at articulate verbal expression.
Proficient in crafting polished and sophisticated written communications.
Diligent and proactive in delivering superior customer service.
Capable of engaging with individuals at all levels with professionalism and effectiveness.
Skilled in the art of persuasion and positive influence.
Savvy negotiator with a keen ability to achieve favorable outcomes.
Demonstrated organizational prowess, complemented by strong follow-up and time management abilities, with a focused approach toward goal attainment.
Advanced technical proficiency, including mastery of Microsoft Office Suite, particularly PowerPoint.
Exemplary trustworthiness and commitment to upholding integrity across all endeavors.
Projects a professional image and adeptly represents the company's interests both internally and externally.
Self-motivated, disciplined, and driven individual, taking full accountability and maintaining deep engagement in all tasks.

Nice To Haves

Experience with ERP and/or CRM systems is highly advantageous.
Proven track record of creating, refining, and formatting written materials to a presentation ready standard, ensuring aesthetic appeal and maximum effectiveness.

Responsibilities

Cultivate and nurture robust strategic relationships with key clients to ensure long term partnerships built on growth and mutual success.
Act as a professional representative of the company during all customer interactions, fostering strong business partnerships and upholding the company's brand image.
Serve as a liaison between customers and internal resources within Millcraft, ensuring seamless communication and coordination to meet client needs.
Provide comprehensive support, guidance, and direction to customer experience reps regarding requirements, specifications, quotes, pricing, and quality standard needs of the customer.
Proactively identify and pursue new business opportunities through various channels such as prospecting, lead generation, trade shows, networking, and social media engagement.
Develop and manage a portfolio of accounts through daily outreach via phone, email, in-person, and video conferencing.
Initiate and execute cold calls and email outreach to generate leads and expand the customer base.
Manage and nurture sales pipelines, keeping accurate records of customer interactions, potential sales opportunities, and sales activities in the CRM.
Utilize sales and CRM software tools effectively to track leads, opportunities, and customer interactions.
Prepare and deliver compelling presentations, proposals, and price quotations using various formats, including, but not limited to, D365, Power BI, and PowerPoint to effectively communicate value propositions to clients.
Manage travel and entertainment expenses meticulously, adhering to company policies and guidelines.
Oversee account inventory, including stock holdings and receivables, to optimize cash flow and capacity utilization.
Foster collaborative relationships across different functional units within the organization to enhance operational efficiency and effectiveness.
Actively contribute to the development of actionable and value-added solutions, providing feedback and suggestions to improve sales practices and processes.
Participate in team meetings and projects as needed.
Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and departmental SOPs.
Ensure a safe working environment by strictly following all safety protocols and standards including reporting unsafe conditions, near-misses, and incidents immediately to your manager.
Demonstrate the Millcraft Core Values (Family, Responsible, Passion, Deliver, Aspire and FUN) in day-to-day work and interactions.
Any and all other duties as required by the business or manager.