Account Manager OMS

O'Neal Manufacturing Services•Hoover, AL

5d•Onsite

About The Position

Responsible for managing and coordinating business development and retention. The incumbent will interact daily at various levels within the customer’s organization. Understand and participate in resolving the technical and operational challenges with business opportunities and fully understand the strategic initiatives of the plant.

Requirements

Experience in using Microsoft office applications.

Nice To Haves

Associates degree in related field preferred.
3 or more years of related experience preferred.

Responsibilities

Ensure business retained is profitable, sustainable, and collectable.
Closely monitor on-time delivery, quality statistics, and other service performance metrics with assigned accounts.
Prepare new business proposals using OMS cost estimating and quoting tools.
Coordinate or lead cost estimating activities with Manufacturing Analyst, Engineering, or Plant Management.
Collaborate with any departments at the plant or corporate level to solve problems that impact the ability to achieve strategic objectives with the account.
Collaborate with management to determine appropriate pricing levels for assigned accounts.
Manage any breakdown in customer communications.
Communicate supply and price trends to customers.
Keep informed on new products or services and other general information of interest to customers.
Communicate significant developments with customers, markets, or industries to the organization.
Assure that accurate forecast data is entered in ERP and/or S&OP.
May assist or lead in creating formal presentations to customers.
May assist or lead in the preparation and organization of the information needed to conduct planned business review meetings with customers.
Monitor adherence by OMS and the customer to contracts, supply agreements, or memorandum of understanding (MOU) and report to management.
Assist others, as needed, in the development of new business with existing customers.
Collaborate with the Sales team to develop an understanding of the customer’s position and product in the market.
Collaborate with Supply Chain to assure appropriate supply of raw material for customer demand.
Plan and schedule customer visits as needed to accomplish these duties and responsibilities.
Engage effectively in technical discussion with internal associates or our client’s personnel.
Understand the financial performance of the plant.
Other duties as assigned.