Account Manager of Valet Operations - Hillcrest Tulsa

Towne Park • Tulsa, OK

3d • $60,000 - $70,000

About The Position

The Account Manager directly oversees one Tier 1 or 2 Towne account and is responsible for its financial performance, guest/patient satisfaction, and client satisfaction objectives. The role manages business systems, staffing, associate development, service delivery, client relationships, safety and risk, and sales-related account opportunities.

The Account Manager monitors business metrics, financial performance, forecasts, payroll, scheduling, overtime, timekeeping, and reporting. The role recruits, trains, coaches, and evaluates associates, supports retention and development, and ensures consistent service across shifts. It maintains client communication and visibility, aligns operations with client service standards, and identifies opportunities to grow the account.

The position also ensures proper use of company systems, adherence to policies and safety procedures, timely incident and claims reporting, and protection of confidential information. It requires a valid driver’s license, a clean driving record, and the ability to drive a manual transmission. The position may require travel of up to 10%.

Requirements

• Ability to plan, set priorities, and manage several complex projects simultaneously under pressure and meet deadlines.
• Demonstrated work ethic, drive, energy, and persistence in achieving goals.
• Ability to remain stable, dependable, and professional in changing and difficult situations.
• Computer proficiency and technical aptitude, including use of MS Office (Excel, Word, and Outlook), technology, and point-of-sale applications.
• Written and verbal communication skills to address all levels within the organization.
• Ability to represent the company in varied settings and demonstrate understanding and appreciation for diverse cultures.
• Ability to read, analyze, and interpret business policies, procedures, equipment manuals, training materials, and corporate communications.
• Ability to compose professional internal and external business communications, including reports, memos, letters, and emails.
• Knowledge of general business practices, including accounting, human resources, and customer service.
• Ability to drive a manual transmission.
• Must have and maintain a valid driver’s license and clean driving record.
• Must be at least 18 years old and able to pass a criminal background check, motor vehicle record check, and drug screen.
• Minimum of two years of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

• Associate’s degree preferred.

Responsibilities

• Drive business metrics and performance measurements to ensure account effectiveness, high performance, and compliance.
• Improve account financial performance and profitability, understand the contractual agreement, and identify ways to maximize opportunities.
• Manage scheduling, associate overtime, tip reporting, and timekeeping; ensure forecasts, payroll, and accounting reports are accurate and timely.
• Use Towne Park business systems and ensure compliance with company policies and procedures.
• Recruit and hire associates, support retention, orient and train new associates, recognize performance, and coach associates who need improvement.
• Identify and develop future leaders; conduct performance appraisals; provide feedback and coaching; hold associate meetings and shift huddles; document performance and delegate responsibilities appropriately.
• Ensure consistent guest/patient service across shifts and allocate labor resources to support service delivery.
• Coordinate with the Area/District Manager and Human Resources to plan for seasonal business changes and staffing needs.
• Understand client service standards and metrics and integrate company standards to support client results.
• Develop relationships with client staff, maintain regular meetings and communication, follow through on commitments, and remain appropriately visible at the site.
• Focus the team on client objectives, build client loyalty, and identify opportunities to grow the account.
• Use and train others on systems for controlling assets and expenditures; maintain a clean work environment and complete tasks as instructed by the Area/District Manager.
• Cooperate with management and coworkers, treat clients and associates respectfully, and maintain confidentiality of associate and client information.
• Follow safety and security procedures, use equipment safely, report incidents and safety concerns, and ensure associates are trained in safety and loss prevention.
• Report claims accurately and promptly, cooperate with Risk Management, enforce accountability for claims and safety violations, and work with Human Resources on workplace injuries and workers’ compensation cases.
• Follow employment and payroll policies and procedures to limit exposure to employment claims and litigation.
• Maintain client relationships for references and leads; inform leadership and sales teams of client ownership, management, brand, or personnel changes.
• Monitor client business changes such as construction or expansion and report potential account growth opportunities to the Area/District Manager.

Benefits

• Medical, dental, and vision insurance
• Accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits
• Company-paid basic life and AD&D insurance
• Short-term and long-term disability
• 401(k) retirement savings plan
• Annual incentive bonuses may be available depending on job classification and policy guidelines
• Accrual of paid time off up to 80 hours per calendar year
• Six paid holidays per calendar year
• Accrual of up to four paid floating holidays per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree