Account Manager of Valet Operations - Hillcrest Tulsa

Towne Park•Tulsa, OK

About The Position

The Account Manager directly oversees one Tier 1 or 2 Towne account and is responsible for financial performance, guest/patient satisfaction, and client satisfaction. The role manages account operations, staffing, service delivery, client relationships, safety, and risk, while identifying opportunities to improve profitability and grow the business. The Account Manager supports recruitment, training, coaching, performance management, and retention of associates. The position ensures consistent service across shifts, maintains client communications, uses Towne Park systems and standards, and reports operational, safety, and business developments to management. The job requires working extended hours, including evenings and weekends, and travel of up to 10% may be required.

Requirements

Associate’s degree preferred and at least two years of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of general business practices, including accounting, human resources, and customer service.
Ability to plan, set priorities, and manage multiple complex projects under pressure and meet deadlines.
Demonstrated work ethic, drive, energy, and persistence in achieving goals.
Ability to remain stable, dependable, and professional in changing or difficult situations.
Computer proficiency and technical aptitude, including MS Office (Excel, Word, and Outlook) and technology and point-of-sale applications.
Written and verbal communication skills to address all levels of the organization effectively.
Ability to represent the company in varied settings and demonstrate understanding and appreciation of diverse cultures.
Ability to read and interpret business policies, procedures, equipment manuals, training materials, and corporate communications.
Ability to compose professional internal and external communications, including reports, memos, letters, and emails.
Must be able to drive a manual transmission.
Must have and maintain a valid driver’s license and a clean driving record.
Must be at least 18 years old for insurance purposes and able to pass a criminal background check, motor vehicle record check, and drug screen.
Ability to meet the stated physical demands, including lifting, pushing, and pulling requirements.

Nice To Haves

Associate’s degree.

Responsibilities

Manage financial and business systems, account performance measures, profitability, forecasts, productivity, claims, customer service, turnover, scheduling, overtime, tip reporting, timekeeping, payroll, and accounting reports.
Understand contractual agreements and identify opportunities to maximize account performance.
Recruit, hire, orient, train, coach, recognize, and retain associates; conduct performance appraisals, provide feedback, and develop future leaders.
Hold associate meetings and ensure shift huddles take place; document performance and apply progressive discipline appropriately.
Allocate labor to support service delivery and plan staffing for seasonal changes in coordination with the Area/District Manager and Human Resources.
Ensure guest/patient service is consistently delivered and aligns Towne Park standards with client standards and service metrics.
Build working relationships with client staff, maintain regular communication and meetings, follow through on commitments, and focus the team on client objectives.
Maintain visibility at the site and identify opportunities to grow Towne Park’s business and strengthen client loyalty.
Use Towne Park systems to control assets and expenditures, train others in their use, maintain a clean work environment, and complete assigned tasks on time.
Treat clients and associates with courtesy, respect, and dignity; maintain confidentiality of associate and client information.
Follow safety and security procedures, report incidents and hazards, ensure associate safety training, and use equipment safely.
Ensure claims and workplace injuries are reported accurately and promptly, cooperate with Risk Management and Human Resources, and help manage workers’ compensation cases.
Adhere to employment and payroll policies and procedures to limit exposure to employment claims and litigation.
Maintain relationships with current clients to obtain references and leads; keep leadership and sales teams informed of client ownership, management, brand, and personnel changes.
Monitor client business for construction, expansion, or other changes that could create internal growth opportunities and report them to the Area/District Manager.
Work extended hours, including evenings and weekends, and travel up to 10% when required.

Benefits

Medical insurance
Dental insurance
Vision insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
Company-paid basic life and AD&D insurance
Short-term disability
Long-term disability
401(k) retirement savings plan
Paid time off accrual of 0.0385 hours per hour worked, up to 80 hours per calendar year
Six paid holidays per calendar year
Up to four accrued paid floating holidays per calendar year
Employees may be eligible for annual incentive bonuses, subject to job classification and policy guidelines