Account Manager of Client Services

OnePoint Patient Care•Tempe, AZ

10d•Hybrid

About The Position

OnePoint Patient Care (OPPC) is a nationwide, hospice-dedicated pharmacy and PBM (pharmacy benefit manager) that specializes exclusively in supporting hospice organizations with medication dispensing, clinical guidance, delivery logistics, and formulary management. Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. We are seeking an Account Manager to support our Client Services team. Applicants can reside in , or a commutable distance to Tempe, AZ or Glenview, C, IL. This primarily consists of in-office & field travel, with some WFH offered. Travel: 40% required. Schedule: Monday - Friday, business hours.

Requirements

Bachelor’s Degree in business or related field preferred
Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting desired
Ability to present to all levels of management
excellent time-management skills
basic computer skills
advanced Microsoft Office proficiency
outstanding problem-solving skills
experience in root cause analysis
able to collaborate cross-functionally
experience working within a team required
SalesForce and Axiom experience
previous experience in a project management and client-facing customer service role
strong background in administrative management with the ability to manage multiple priorities and deadlines at once
strong experience in business writing desired
Customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational/job knowledge required

Nice To Haves

previous experience in a client support role within a healthcare setting or other business-to-business setting desired
SalesForce and Axiom experience
strong background in administrative management with the ability to manage multiple priorities and deadlines at once
strong experience in business writing desired

Responsibilities

Deploys advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives
Supports Client Services team with tasks involving customer success, including report development, incident tracking and presentation building.
Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients
Manages their client base through the company’s CRM software. This includes the tracking and management of activities, tasks, contacts, and other material events with clients. It will also document the up-selling of products and solutions, and how those relate to the overall retention strategy
On a quarterly or semi-annual basis, is responsible for the preparation and participation in a Book of Business Review with Management
Collaborates and assists the Client Services team in serving the account
Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Corporate Account Manager will also provide educational materials to facilitate compliance with procedures, tools, and resources
Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing and receivables standards are achieved
May attend corporate/networking events and conferences
Establishes productive, professional relationships with key personnel in partner accounts
Performs other tasks as assigned