Account Manager, North America

Cin7 • Denver, CO

13d • $80,000 - $90,000

About The Position

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers connect and simplify their operations, keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to empower product sellers to thrive by making selling as easy as buying. We are committed to this mission to become the leading Inventory Management Software brand in the world. Serving over 8,000 customers globally, processing more than 125 million orders per year, and supporting over $35B of Gross Merchandise Value, Cin7 has been rated best overall in inventory management software in 2024 by Forbes Advisor. How you'll make an impact: As an Account Manager, you’ll focus on driving growth revenue for our current customers. Cin7 is seeking dynamic SaaS account management talent, energized to help our customer’s businesses thrive through our robust connected inventory platforms. We are looking to hire experienced, customer-focused, Account Managers who are driven to challenge themselves, service customers, solve problems, and consistently crush quota in a fast-paced, collaborative, high-culture environment. A day in the life: Educate our prospects and customers on the value of our products and how we can help scale their business Meet quotas for customer upsell and cross-sell by closing opportunities Manage renewals proactively for our ARR contract customers Proactively build and maintain a healthy pipeline through prospecting and responding to marketing-generated leads Manage customer contract changes between products, payment terms, etc. Provide detailed and accurate forecasting and maintain CRM/data hygiene Contribute to a culture of winning with Individual and team goal achievement Active listening, opportunity discovery, professional proposal creation, and presentation Conduct a needs analysis/buying influences and determine the customer’s pain points to understand how our solution will solve those needs Manage customer expectations to create long term Cin7 fans and a high level of customer satisfaction As part of our growing team, you will play an integral role in building, defining, and improving sales processes, strategies, tactics, and more Works towards a shared vision, understanding individual and team goals, and contributions connecting to wider organizational purpose Pivots between multiple cadences, challenges, and leads workflows seamlessly

Requirements

• 2+ years of Customer Success and/or Account Management experience in a high-velocity SaaS sales environment
• Ability to establish and sustain relationships with prospects, partners, and existing clients
• Empathetic, customer-focused, driven, challenge seeking, self-directed learner
• Consultative sales approach, using value-based selling, including strong negotiation skills and excellent follow-through
• Resolute in leveraging internal knowledge centers, independent development, internal support members and sales peers as part of the information base
• Actively drives group synergy in pursuing collective goals
• A solid history of quota achievement
• Outstanding written and verbal communication skills
• Ability to work independently with professional detail in a fast-paced environment
• Bachelor’s degree

Responsibilities

• Educate our prospects and customers on the value of our products and how we can help scale their business
• Meet quotas for customer upsell and cross-sell by closing opportunities
• Manage renewals proactively for our ARR contract customers
• Proactively build and maintain a healthy pipeline through prospecting and responding to marketing-generated leads
• Manage customer contract changes between products, payment terms, etc.
• Provide detailed and accurate forecasting and maintain CRM/data hygiene
• Contribute to a culture of winning with Individual and team goal achievement
• Active listening, opportunity discovery, professional proposal creation, and presentation
• Conduct a needs analysis/buying influences and determine the customer’s pain points to understand how our solution will solve those needs
• Manage customer expectations to create long term Cin7 fans and a high level of customer satisfaction
• As part of our growing team, you will play an integral role in building, defining, and improving sales processes, strategies, tactics, and more
• Works towards a shared vision, understanding individual and team goals, and contributions connecting to wider organizational purpose
• Pivots between multiple cadences, challenges, and leads workflows seamlessly

Benefits

• Competitive benefits, including medical, dental, and vision plans, and a 401K company match program.
• A flexible PTO policy, allowing you the time you need to recharge.
• A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
• A diverse team, where everyone helps each other, and inclusion is a core value
• Frequent company-sponsored events so you can get to know your co-workers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level