SMB Account Manager - North America

Fortive

8d

About The Position

Account Management & Relationship Building Serve as the primary point of contact for assigned customers, ensuring strong relationships and customer satisfaction. Develop relationships with key stakeholders, decision-makers, and influencers within the customer organization. Advocate for the customer internally, ensuring their needs are met across product, service, and support teams. Ensure high levels of customer satisfaction to reduce churn and drive long-term retention. Provide insights on best practices and how customers can maximize the value of their investment. Provide regular reports on account health, revenue performance, and growth opportunities. Manage and negotiate contract renewals, ensuring alignment with pricing and licensing models. Work with Legal and Finance teams to ensure compliance with contract terms and conditions. Ensure smooth transitions for software license renewals, subscription changes, or professional service engagements.

Requirements

• A minimum of 3 years of proven experience in software sales is required.
• Must be able to demonstrate the ability to self-start sales success.
• Strong analytical skills, including market strategy, customer requirements and success factors, and a value-based selling process.
• Excellent written and verbal communication skills, creation of convincing and strategic sales approach, proposal, documentation and presentation.
• Strong understanding of industry trends, key players, terminology, and overall economics of the marketplace.
• Ability to publicly represent Accruent with internal and external customers, and at events and seminars.
• Travel as required (up to 10%).

Responsibilities

• Serve as the primary point of contact for assigned customers
• Develop relationships with key stakeholders, decision-makers, and influencers within the customer organization
• Advocate for the customer internally
• Ensure high levels of customer satisfaction to reduce churn and drive long-term retention
• Provide insights on best practices and how customers can maximize the value of their investment
• Provide regular reports on account health, revenue performance, and growth opportunities
• Manage and negotiate contract renewals
• Work with Legal and Finance teams to ensure compliance with contract terms and conditions
• Ensure smooth transitions for software license renewals, subscription changes, or professional service engagements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed