Large Account Manager - North America

Fortive

17d

About The Position

Account Management & Relationship Building Serve as the primary point of contact for assigned customers, ensuring strong relationships and customer satisfaction. Conduct regular account reviews to understand customer goals, challenges, and opportunities for growth. Develop strategic relationships with key stakeholders, decision-makers, and influencers within the customer organization. Advocate for the customer internally, ensuring their needs are met across product, service, and support teams. Work closely with customers to demonstrate the value of additional software modules, features, or services. Ensure high levels of customer satisfaction to reduce churn and drive long-term retention. Collaborate with Customer Success and Support teams to resolve customer issues and drive engagement. Provide insights on best practices and how customers can maximize the value of their investment. Provide regular reports on account health, revenue performance, and growth opportunities. Manage and negotiate contract renewals, ensuring alignment with pricing and licensing models. Work with Legal and Finance teams to ensure compliance with contract terms and conditions. Ensure smooth transitions for software license renewals, subscription changes, or professional service engagements.

Requirements

Minimum 4-6 years of proven experience in Enterprise SasS sales required.
Must be able to demonstrate ability to self-start sales success, including executive-level relationships, account penetration, solution selling, and coordination of multi-site account management.
Strong analytical skills, including market strategy, customer requirements and success factors, and a value based selling process.
Excellent written and verbal communication skills, creation of convincing and strategic sales approach, proposal, documentation and presentation.
Strong understanding of industry trends, key players, terminology and overall economics of the marketplace.
Ability to publicly represent Accruent with internal and external customers, and at events and seminars.
Travel as required (up to 25-50%).

Responsibilities

Serve as the primary point of contact for assigned customers, ensuring strong relationships and customer satisfaction.
Conduct regular account reviews to understand customer goals, challenges, and opportunities for growth.
Develop strategic relationships with key stakeholders, decision-makers, and influencers within the customer organization.
Advocate for the customer internally, ensuring their needs are met across product, service, and support teams.
Work closely with customers to demonstrate the value of additional software modules, features, or services.
Ensure high levels of customer satisfaction to reduce churn and drive long-term retention.
Collaborate with Customer Success and Support teams to resolve customer issues and drive engagement.
Provide insights on best practices and how customers can maximize the value of their investment.
Provide regular reports on account health, revenue performance, and growth opportunities.
Manage and negotiate contract renewals, ensuring alignment with pricing and licensing models.
Work with Legal and Finance teams to ensure compliance with contract terms and conditions.
Ensure smooth transitions for software license renewals, subscription changes, or professional service engagements.