Account Manager - National Accounts
About The Position
Power Systems West is seeking an Account Manager – National Accounts who embraces our core values and is excited about joining the team. This role involves scheduling technicians' work for a designated geographical region, acting as the liaison between customers and the technician team. The goal is to ensure excellent customer service and efficient scheduling of technicians based on their abilities. Power Systems West has been selling and servicing small engines and generators throughout the Western United States since 1955, with five locations and a network of over 500 dealers. All locations offer 24/7 emergency service.
Requirements
- 3 years of dispatching and scheduling service technicians, or industry related or similar work experience strongly preferred
- High school diploma/GED or equivalent work experience
- Excellent internal and external customer relations skills
- High Attention to detail
- Strong Phone Skills
- Work with a sense of urgency to assess and manage service priority situations
- Responsive to customer inquiries; Excellent written and verbal communication skills
- Able to stay calm under pressure with changing priorities
- Ability to balance work load, switching between multiple tasks throughout the day
- Ability to think critically, problem solve and make effective decisions
- Ability to meet deadlines and make critical decisions in a fast-paced, dynamic environment
- Computer literate in MS Office (Word, Excel, etc.), especially experience with significant email volume
Nice To Haves
- Knowledge of generators, diesel engines and mechanical aptitude preferred
Responsibilities
- Schedule and coordinate with outside vendor partners to perform preventative maintenance, planned repairs, and emergency maintenance for our customers, within established response times
- Develop and execute strategic account plans to grow revenue and profitability across assigned national accounts
- Perform Service Call Invoicing timely and accurately
- Build and maintain strong relationships with key decision-makers, procurement teams, facility managers, contractors, and other customer stakeholders
- Proactively identify opportunities to expand existing accounts and develop new business
- Serve as the primary point of contact for national customers, ensuring exceptional service and responsiveness
- Schedule and dispatch technicians’ time efficiently for preventative maintenance, planned repairs, and emergency maintenance for our customers, within established response times
- Receive customer calls and emails requesting service. Prioritize and schedule service, as appropriate.
- Schedule work strategically, to make the best use of Technician skill levels and minimize drive time between jobs
- Coordinate with Accounting teams to resolve any billing issues for services provided
- Populate purchase orders for scheduled service work, to ensure parts team orders and supplies necessary parts for technicians and that accurate billing can be generated
- Write service repair quotes for customers
- Review work orders for accuracy (parts, labor, etc.) prior to scheduling
- Assist with after hours On-call dispatching as needed
Benefits
- medical
- prescription drug
- dental
- vision
- life
- employee assistance program
- pet insurance
- generous paid time off
- holiday schedule
- 401(k) savings plan
- tuition reimbursement
- employee discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
