Account Manager - NA

POP MART•Los Angeles, CA

22h•$80,000 - $100,000•Onsite

About The Position

The Account Manager is responsible for managing, growing, and onboarding wholesale and retail accounts. This customer-facing role owns day-to-day account relationships, sales execution, and account growth while partnering closely with Operations, Merchandising, Planning, Finance, and international teams to ensure successful execution. POP MART is a leading global pop culture and entertainment company founded in 2010, with IP at its core. They work with artists and designers worldwide to develop and operate IPs, creating products, services, and entertainment experiences. Their portfolio includes popular IP characters and they have a significant global presence with millions of members, numerous physical stores, vending machines, and reach in nearly 100 countries.

Requirements

2-4 years of experience in sales, account management, business development, or another customer-facing role
Experience supporting or managing retail or wholesale accounts
Strong communication, presentation, and relationship-management skills
Strong organizational, analytical, and problem-solving skills
Proficiency in Excel and PowerPoint
Ability to manage multiple accounts, priorities, and deadlines in a fast-paced environment

Nice To Haves

Experience in wholesale, retail, toys, collectibles, or branded consumer products
Experience with account onboarding, order management, or operational coordination
Experience working cross-functionally with Operations, Merchandising, Planning, Finance, or international teams

Responsibilities

Manage and grow assigned wholesale and retail accounts to achieve sales targets
Serve as the primary customer-facing contact for assigned accounts
Develop account-specific sales and growth strategies
Lead sell-in presentations, line reviews, and seasonal planning
Identify opportunities to expand assortments, programs, and strategic partnerships
Maintain strong customer relationships and proactively identify business opportunities
Qualify inbound and outbound sales opportunities and develop new accounts
Manage new opportunities from qualification through account activation
Partner with Operations and Finance on account setup, pricing, terms, and operational requirements
Establish clear customer expectations and timelines for successful onboarding
Curate account-specific assortments aligned with brand, channel, and company strategy
Partner with Merchandising and international teams on product opportunities and assortment planning
Maintain brand standards, pricing integrity, and distribution guidelines
Identify opportunities for strategic programs, launches, and partnerships
Manage forecasts, order visibility, and revenue performance for assigned accounts
Monitor sell-in, sell-through, inventory, and overall account performance
Identify business risks and growth opportunities and recommend actions
Partner with Operations, Planning, Finance, and Supply Chain to support successful account execution
Coordinate internally to resolve inventory, order, delivery, and account-specific issues