Account Manager, Legacy Club

Canucks Sports & Entertainment (CSE) • Vancouver, BC

1d

About The Position

The Account Manager, Legacy Club plays a key role within the Ticket Sales & Service team, dedicated to delivering an exceptional experience for our longest-tenured Season Ticket Members. The Legacy Club comprises of Vancouver Canucks Season Ticket Members (STM) who have a membership tenure of 25+ consecutive years with the organization. Through a relationship-first approach and a commitment to world-class customer service, this position is responsible for ensuring members feel recognized, valued, and appreciated for their continued loyalty and support. Managing a portfolio of key STM’s, this role serves as a trusted resource and primary point of contact while also driving business growth through the promotion, renewal, and introduction of new ticket products to both existing and prospective members.

Requirements

• Minimum 3–5 years’ experience in account management, client relations, hospitality, luxury services, or a customer-facing role
• Proven ability to manage and grow relationships with VIP or premium clients
• Strong customer-first mindset with a passion for delivering exceptional service and building long-term client relationships
• Excellent written and verbal communication and interpersonal skills
• A proven team player with a commitment to service excellence
• Effective time-management skills and ability to multi-task in a dynamic, fast-paced environment
• Superior attention to detail and strong organizational and administrative skills
• Flexible with ability to adapt easily to changing priorities and schedules
• A passion for working variable hours, including evenings and weekends
• Self-motivated, positive and engaging attitude
• Extensive computer knowledge, including MS Office (Word, Excel, Outlook, PowerPoint)

Nice To Haves

• University degree or diploma in a related field is preferred
• Good working knowledge of presentation and desktop publishing software is an asset

Responsibilities

• Manages assigned accounts and develop strong professional relationships with Canucks Legacy Club Members to meet standards of excellence
• Works closely with the Coordinator, Membership Benefits to introduce and execute exclusive Legacy Club only events and benefits
• Identifies opportunities for in-person engagements with Members, including but not limited to in-arena visits, off-site meetings, coffee chats, etc. with a requirement of minimum 1 in-person engagement for every Legacy Club Member per calendar year
• Manages Game-Day Member requests and action all service needs in a timely manner
• Follows up with outstanding accounts and declined payments in a timely manner
• Executes Member retention programs; continue to extend superior customer service and raise service levels on an on-going basis
• Performs game night duties associated with executing upon benefits for Members part of the Legacy Club
• Provides ongoing feedback and recommendations to enhance front line customer service plan, revenue generation, and product development
• Responds to requests outside of typical business hours on occasion and as necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree