Account Manager - Learning Services

GP Strategies • Troy, MI

9h

About The Position

As Account Manager, you will act as the primary point of contact for the client, ensuring services are delivered effectively, on time, and in line with agreed expectations. You’ll work closely with internal delivery, operations, and sales teams to ensure a seamless client experience, while also identifying opportunities to enhance and evolve the service offering.

Requirements

• Experience in account management, client services, or delivery-focused roles
• Strong relationship-building and stakeholder management skills
• Organised and proactive, with the ability to manage multiple priorities
• Commercial awareness and confidence working with budgets and forecasts
• Experience overseeing service delivery or project-based work
• Strong communication and presentation skills

Nice To Haves

• Experience within Managed Learning Services, L&D, or a similar environment
• Exposure to global clients or international delivery models (NAM/LATAM)
• Strong Excel and PowerPoint skills

Responsibilities

• Build strong, trusted relationships with client stakeholders
• Act as the main point of contact for day-to-day account activity
• Lead regular service reviews and performance discussions
• Manage and resolve any issues or escalations effectively
• Oversee the end-to-end delivery of learning services
• Coordinate demand, solution design, and execution
• Ensure services are delivered to a high standard and within agreed timelines
• Maintain visibility of operational performance and outcomes
• Monitor account performance against budgets and forecasts
• Support effective cost management and resource planning
• Maintain awareness of account performance and commercial commitments
• Work closely with internal teams to ensure aligned delivery
• Support resource planning and operational changes where needed
• Contribute to a culture of accountability and continuous improvement
• Identify opportunities to improve service delivery and efficiency
• Support account development alongside the wider sales team
• Use data and insights to enhance performance and client outcomes

Benefits

• Opportunity to work on a high-profile global account
• Exposure to international stakeholders across North America and LATAM
• A collaborative and supportive environment
• The chance to play a key role in delivering impactful learning solutions
• Career development within a global organisation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed