Account Manager Leader - New York City

Aon Corporation•New York, NY

1d•Onsite

About The Position

This Account Manager Leader role is based out of our beautiful, New York City office, located in the Financial District. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Requirements

5+ years of Commercial Insurance experience, project management, and leadership.
Recent management experience with direct reports.
Strong desire to lead a team and work alongside local colleagues and regional/national leadership.
Has experience with, or a strong desire to cultivate colleague engagement with the team, including effective strategies to build team culture and collaboration.
Experience with recruiting and managing talent pipeline.
Collecting meaningful feedback for use in the performance management process.
Ability to monitor clients' satisfaction, including both internal and external clients.
Bachelor's degree or equivalent years of work experience.

Nice To Haves

Valid Property and Casualty Insurance License is strongly preferred
Must obtain P&C license within 120 days of start date (if no license)

Responsibilities

Leading talent development for the Account Manager population.
Helping team members achieve their individual goals through leadership, role modeling, coaching, mentoring, training, and engagement.
Leading local Account Manager population including training and development, identifying efforts to standardize work, ensuring activities are performed by the right group, and managing capacity across the team (50% or more of time).
Supporting a book of business/assigned that service general risk-based client accounts (30% or more of time).
Collaborating with regional and national Account Manager Leadership (up to 10% of time).
Supporting local initiatives alongside Account Executive and Office Leaders (up to 10% of time).
Collaborating with Account Manager Leaders/staff, Account Management team, and Client Service Delivery Leaders to establish clear roles, responsibilities, and performance expectations within the team.
Demonstrating the capacity model and Account Manager best practices to improve the efficiency of the Account Portfolio under leadership; focusing on continuous improvement and the operational efficiency of the team in support of the office-based teams; enabling effective onboarding and handling of net new clients and the expansion of relationships with existing clients.
Monitoring clients' satisfaction, including both internal and external clients.
Monitoring performance and suggests changes in Account Manager assignments and the composition of service teams as appropriate working closely with the Account Executive leader and CSDL.
Working with CSDL and Account Executive Leader on succession planning for key clients, and Account Manager recruiting and talent pipeline.
Collecting meaningful multi-rater feedback for use in the performance management process; swiftly handling any instances of underperformance within the Account Specialist team and advocating for those Account Managers looking for Account Executive opportunities.
Working on region and national client service delivery initiatives to ensure efficiency and build standard processes.
Educating assigned Account Managers by leveraging training plans in client management, risk management, insurer interface, and Aon resources and processes. Ensuring tools are understood and used.
Ensuring Account Managers understand their career opportunities and encouraging movement where possible.
Monitoring and increasing colleague engagement on the team, including effective utilization of Smart Working strategies to build team culture and collaboration.