Account Manager Lead - Corporate

ElevenLabs•San Francisco, CA

3d•Remote

About The Position

ElevenLabs is an AI research and product company that is transforming how people interact with technology. The company offers platforms for AI agents, creative content generation, and access to AI audio foundational models. ElevenLabs operates with a high-velocity approach, emphasizing impact over job titles, AI-first strategies, excellence, and a global team. This role is for a Corporate Account Manager Lead who will manage a team of Account Managers in the highest-velocity, highest-volume post-sales segment. The role involves people leadership, strategic direction, and hands-on customer impact to drive post-sales outcomes and deliver measurable value. This is a revenue-critical position at a scaling company, where decisions about segmentation, playbook design, and AI integration into AM workflows will be crucial for performance. A core part of the expansion strategy is making ElevenAgents the preferred choice across the Corporate portfolio.

Requirements

5+ years of experience in Account Management, Sales, Customer Success, or post-sales roles within SaaS, ideally with meaningful exposure to high-volume, transactional or corporate-segment books of business.
Proven track record of owning and exceeding revenue targets (renewals, expansion, NRR/GRR, cross sell), with a clear commercial instinct.
2+ years of direct people leadership experience - managing AMs/CSMs, driving team quota, and developing talent through coaching and enablement.
Deep AI fluency: you use AI tools in your own daily workflow, understand what AI agents and automation can do, and are ready to lead a team through a meaningful shift in how work gets designed and executed.
Strong player-coach mindset: comfortable managing accounts directly while leading others to excel in their own portfolios.
Expertise in post-sales methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling) adapted for a high-volume, scaled motion.
Strategic operational thinking: able to make sound calls on segmentation, playbook design, and process at scale as account volume grows.
Strong analytical and operational skills: adept at using data to identify performance trends, optimize workflows, and forecast outcomes across a large book.

Nice To Haves

Hands-on with tools (ElevenLabs, Salesforce, Gong, Lemlist, Sigma) and capable of improving data quality, visibility, and usage insights across the team.

Responsibilities

Lead, coach, and develop a high-performing Corporate Account Management team, owning team quota performance, retention, expansion, and cross-sell goals across a high-volume book of business.
Drive revenue outcomes as a core mandate - building a team culture where expansions and cross-sells are owned with the same rigor as any quota-carrying sales function.
Design and implement repeatable, scalable playbooks for renewals, expansion, and adoption that hold up across hundreds of accounts, not just a handful.
Embed AI agents and automation into AM workflows by default, so the team can manage growing volume without simply adding headcount.
Champion AI fluency across the team: set expectations, build capability, and create an environment where every AM is actively experimenting with and adopting AI-powered approaches to their work.
Set strategic direction for how the Corporate segment is structured and staffed as the business scales, partnering closely with RevOps, Comp/Finance, and CX leadership.
Represent the voice of the customer in leadership discussions, influencing roadmap, tooling, and revenue strategy.