Account Manager, Inside Sales Quill (B2B)

Staples Business•Lincolnshire, IL

12h•$23 - $27•Hybrid

About The Position

Quill, a valuable part of the Staples family of brands since 1956, is a leader in office supplies. Acquired by Staples in 1998, Quill delivers essential services, solutions, and award-winning customer support to help customers and associates thrive. Quill offers a wide range of products from paper, ink & toner, to technology and custom print, with an unmatched assortment of over 900 instant rewards available with every order. The company is hiring an Account Manager, Inside Sales (B2B) to grow and manage a portfolio of active business customers. This role focuses on expanding customer spend, introducing new product categories, and strengthening long-term relationships. The Account Manager will manage an established book of business and be responsible for identifying opportunities to increase share of wallet across categories like office supplies, breakroom, print, promotional products, furniture, and technology. This position is suitable for early-career candidates, those with transferable skills looking to shift into sales, and experienced account managers who thrive in a fast-paced, performance-driven environment.

Requirements

Associate or bachelor’s degree, or equivalent work experience
Strong communication and interpersonal skills
Ability to work onsite at our Lincolnshire, IL location at least 4 days per week
Strong communication skills (phone + written)
Ability to build relationships and influence buying decisions
Comfortable making outbound calls in a metrics-driven environment
Strong time management and organization skills
Ability to identify, develop, and close sales opportunities
Adaptability in a fast-paced, evolving environment
High level of professionalism and integrity

Nice To Haves

1+ year of experience in sales, customer service, retail sales, or another customer-facing role
Experience managing accounts or building client relationships is a plus
Exposure to B2B sales environments preferred

Responsibilities

Manage and grow a book of active business customers
Serve as the primary point of contact and build long-term relationships
Make outbound calls to drive repeat business and uncover new sales opportunities
Identify cross-sell and upsell opportunities across multiple product categories
Analyze customer purchasing behavior to recommend tailored solutions
Manage a consistent sales pipeline and meet daily/weekly productivity targets
Partner with internal teams to deliver a seamless customer experience
Educate customers on product offerings, pricing, and consolidation opportunities