Account Manager (Inside Sales)

Creative Safety Supply • Beaverton, OR

3d • Onsite

About The Position

We’re looking for a driven, organized, and communicative Account Manager to support our sales team by owning the front end of the customer experience. In this role, you’ll serve as the primary point of contact for inbound leads and early-stage customer requests. You’ll ensure each interaction is handled accurately, efficiently, and with strong follow-through — from initial inquiry through resolution or handoff. This position blends customer support with operational execution. You’ll evaluate opportunities, respond promptly, and coordinate with internal teams to ensure customer needs are clearly understood and addressed.

Creative Safety Supply is a U.S.-based manufacturer and supplier of workplace safety and visual communication solutions. The company helps businesses create safer, more organized, and more efficient facilities through products like industrial label printers, floor marking systems, safety signage, and 5S/Lean tools. Organizations across manufacturing, logistics, and other industries rely on these tools to improve communication, reduce hazards, and maintain compliance standards.

Requirements

• 3+ years experience in sales support, inside sales, lead qualification, or account management
• Experience with CRM systems (HubSpot preferred)
• Strong communication skills (written and verbal)
• Highly organized with strong attention to detail
• Ability to manage multiple priorities and follow through to completion
• Comfortable working across teams and systems

Nice To Haves

• Experience in manufacturing or product-based environments
• Familiarity with sales funnels, lead qualification, or marketing automation
• Ability to assess and prioritize opportunities quickly

Responsibilities

• Evaluate inbound leads and prioritize based on defined criteria
• Engage prospects via phone, email, and chat to understand needs
• Make 40–60 calls per day as part of lead follow-up and qualification
• Ask targeted questions to assess fit and move opportunities forward
• Ensure all early-stage opportunities are followed up on consistently
• Own customer interactions from initial contact through resolution or handoff
• Follow up on open items until completed — not just first response
• Ensure no opportunity or request is left unresolved
• Move work forward even when information is incomplete
• Maintain responsiveness, accuracy, and attention to detail
• Maintain clean and accurate CRM records
• Manage follow-up cadence to move leads through the pipeline
• Identify and flag data or routing issues
• Verify account ownership and correct misrouted opportunities
• Work across sales, marketing, and operations to support customer needs
• Coordinate internally when additional input or action is required
• Ensure smooth handoffs and a consistent customer experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed