Account Manager / Inside Sales

National Equipment & Service Corporation • Irvine, CA

5d • Onsite

About The Position

National Equipment & Service (NES) is Southern California's premier dock and door service company, delivering installation, repair, and proactive maintenance for loading docks, rollup doors, high-speed doors, and industrial access systems across Orange County, Los Angeles, and the Inland Empire. Our work keeps warehouses, distribution centers, and commercial facilities running, which is no small thing in a region that moves a huge share of the country's goods. We believe that when we take care of our people, they take care of our customers. As our Irvine office continues to grow, we are seeking an Inside Sales / Account Manager who is organized, customer-focused, and ready to take ownership of a portfolio of accounts. At NES, account managers are trusted to run their accounts, not just process them. You'll be the person customers rely on, working closely with Field Service and Operations to make sure the job gets done right and the customer stays happy. From your first weeks, you'll have real ownership and the support to back it up, including weekly one-on-one coaching with your manager and a structured onboarding process. You'll work across a wide range of customers and equipment, from a single urgent repair to multi-location service agreements, in an industry where fast, reliable service genuinely matters to the businesses you serve. Our Irvine office offers a collaborative, hands-on environment where your contributions are noticed. NES has been growing steadily since 1989, and the people who join during this stretch have more say in how we build than anyone who comes later, along with a real opportunity to move up as new roles open.

Requirements

• 3+ years in account management, customer success, or a client-facing role in B2B industrial or commercial field service (HVAC, electrical, plumbing, fire protection, facilities management, or similar)
• A track record of managing several complex, high-value relationships at once
• Proficiency with CRM and field service management software (ServiceTitan strongly preferred)
• Strong written and verbal communication, equally clear with warehouse managers, facility directors, and executives
• Strong organization and attention to detail under time pressure
• Valid driver's license and reliable transportation for occasional customer site visits

Nice To Haves

• Bachelor's degree preferred, or equivalent professional experience

Responsibilities

• Serve as the main point of contact for a portfolio of accounts, building trust from the warehouse floor to the front office
• Prepare accurate estimates and clear scopes of work for service calls, repairs, and installation projects
• Schedule and coordinate preventative maintenance visits around customer agreements and team capacity
• Manage work orders from start to finish in our field service management system, keeping documentation and customer updates current
• Resolve urgent issues by coordinating with Field Service, Operations, and leadership, owning the outcome from first call to final fix
• Identify opportunities to grow accounts through expanded service agreements, added equipment, and multi-location relationships
• Handle renewals and reconnect with at-risk accounts before they leave
• Keep CRM and service records accurate and prepare account summaries for internal reviews and customer meetings

Benefits

• Medical, dental, and vision coverage, with company contributions that grow as you advance
• 401(k) retirement plan
• Two weeks of vacation to start, one week of dedicated sick leave, and eight paid holidays
• Company vehicle access for site visits, with mileage reimbursement otherwise
• Weekly coaching, structured onboarding, and leadership development resources
• A clear promote-from-within path with a growing company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level