Account Manager II (Healthcare IT)

DAS Health•,

8d•Remote

About The Position

The Account Manager II manages and grows a portfolio of healthcare client relationships, serving as a trusted partner who connects client priorities with DAS Health’s services and solutions. This role strengthens client relationships, supports retention, and drives expansion through consultative account planning, renewals, cross-selling, upselling, and consistent follow-through. By combining client insight, account data, and knowledge of healthcare technology, this position helps clients realize greater value while supporting recurring revenue retention, pipeline growth, and long-term partnership health.

Requirements

5+ years of experience in account management, sales, customer success, revenue operations, growth, or a related client-facing function.
Demonstrated success growing existing client relationships through cross-selling, upselling, renewals, and strategic account development.
Experience building or applying scalable account plans, expansion playbooks, or client engagement programs in a B2B or managed services environment.
Strong relationship management, stakeholder communication, negotiation, problem-solving, and cross-functional collaboration skills.
Strong analytical skills with the ability to use CRM and business data to identify opportunities, manage pipeline, and translate insights into action.
Ability to remain organized, professional, and responsive while managing multiple priorities in a fast-paced, client-facing environment.
Ability to use, protect, and disclose patient protected health information in accordance with HIPAA standards.

Nice To Haves

Experience in healthcare IT, a Managed Services Provider, or another B2B technology or services environment.
Experience supporting healthcare clients, including medical practices, physician groups, outpatient settings, or complex multi-site provider organizations.
Experience using CRM and analytics tools, including Salesforce or a comparable platform.
Experience tracking account health, monthly recurring revenue retention, expansion revenue, product penetration, and pipeline performance.
Experience partnering with Customer Success or service-delivery teams to improve adoption, resolve client needs, and expand account value.

Responsibilities

Manage a portfolio of healthcare clients, building trusted relationships with practice leaders, operational stakeholders, and other decision-makers.
Develop strategic account plans that align client priorities with DAS Health’s services, strengthen satisfaction, and support long-term retention.
Understand each client’s business, technology environment, goals, and evolving needs to identify opportunities for added value.
Identify and advance cross-sell and upsell opportunities across recurring services, hardware, professional services, managed IT, cybersecurity, cloud technologies, and other healthcare solutions.
Support renewals, negotiations, and expansion opportunities while balancing client needs with retention, revenue, and partnership goals.
Maintain accurate account, pipeline, forecast, and opportunity information, using CRM data and performance insights to prioritize growth opportunities and report progress.
Monitor account health, map key stakeholders, and proactively address relationship risks or changes in client priorities.
Partner with Customer Success and service-delivery teams to improve adoption, coordinate support, resolve client needs, and expand account value.
Collaborate with Sales, Marketing, Product, Revenue Operations, and Finance to align solutions, pricing, campaigns, client outcomes, and pipeline visibility.
Represent the client’s perspective internally, communicate clearly through issues and escalations, and help drive timely, accountable follow-through.