Account Manager II

Mass General Brigham•Somerville, MA

2d•Hybrid

About The Position

Mass General Brigham Community Physicians, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Requirements

Bachelor's Degree in a related field of study required
3+ years of account management experience required
Strong relationship management experience.
Excellent verbal and written communication skills.
Deep client management experience.
Strong presentation, influencing and negotiation skills.
Excellent time management and planning skills.

Nice To Haves

Licensed Insurance Agent [Massachusetts] preferred

Responsibilities

Builds and maintains relationships in order to grow business.
Acts as a customer advocate in providing assistance to resolve client's issues.
Proactively assess client’s needs and develop solutions to exceed client expectations.
Develops annual account plans and recommends strategies for account growth and retention.
Coordinates with account support teams and other internal departments as necessary to resolve client issues.