Account Manager II

Blackhawk Network • Amsterdam, MO

16h • Hybrid

About The Position

Blackhawk Network (BHN) provides branded payment, reward, incentive, and loyalty solutions across 28 countries and more than 400,000 consumer touchpoints. The Account Manager II manages and delivers a portfolio of client accounts, building strong relationships with a focus on client retention and account growth. The role coordinates with internal teams to deliver benefit and employee engagement solutions that meet client needs, while identifying opportunities to expand accounts through existing-service growth and cross-selling additional BHN services.

Performance is measured through year-over-year and target-based sales performance, client satisfaction and retention, growth in the level of business and revenue generated, and service-level agreement adherence where relevant. The position works with clients and internal stakeholders on account strategy, campaigns, product initiatives, financial administration, and service delivery.

Requirements

• Experience in account management.
• Strong ability to manage clients and stakeholders.
• Campaign management and data analysis experience.
• Strong written and verbal communication skills; Dutch speaker.
• Excellent organisational and project management skills.
• Exceptional attention to detail and ability to resolve problems.
• Experience presenting and hosting client sessions.
• Strong commercial and financial acumen.
• Excellent negotiation and influencing skills.
• Self-motivated, able to work independently, and able to prioritise needs.
• Ability to thrive under pressure while managing internal and external stakeholders.
• Customer-service orientation.
• Curiosity and adaptability regarding emerging technologies, with successful implementation and use of AI tools to enhance work, improve processes, or deliver measurable results.

Responsibilities

• Manage client accounts and programmes day to day, developing and maintaining strong client relationships.
• Develop account strategies to support client retention and growth.
• Identify cross-selling and account expansion opportunities, and prepare and negotiate new business proposals.
• Own account development plans and ensure delivery excellence, resolving client service concerns or issues.
• Understand programme and account commercial performance and profitability, and take action to improve profitability where possible.
• Develop marketing strategies with Distribution Partners and Card Partners, and ensure post-campaign analysis and billing are completed correctly.
• Report weekly on sales performance against year-over-year results and targets.
• Maintain a clear overview of the EMEA digital product catalogue and engage closely with the CP team.
• Lead regular formal client reviews to assess satisfaction and identify opportunities for improvement or evolution.
• Work with internal stakeholder teams on product initiatives and support product onboarding across retailers.
• Identify risks proactively and collaborate with colleagues on corrective action to mitigate them.
• Undertake financial tasks, which may include invoicing, maintaining billing schedules, and updating internal forecasting systems and CRM.
• Understand the contracts in place between clients and BHN, including relevant supplier contracts.
• Demonstrate BHN’s company beliefs: Win as One Team, Be Inspiring, Be Innovative, and Global Excellence.

Benefits

• 25 days of annual leave per annum, plus an 8% holiday allowance payable in May.
• Volunteer time and a day off for the employee’s birthday.
• Netherlands pension contribution of 3.2% from both the employee and employer.
• Hybrid working, typically two days per week in the Amsterdam office; flexible working arrangements and reasonable adjustments may be considered.
• Reimbursement of public transport travel expenses; employees travelling by bike or scooter receive a €0.23-per-kilometre incentive.
• Team-building events, office group activities, biweekly lunches, and daily fruit and snacks at the office.
• Wellbeing platform offering virtual fitness classes, wellbeing e-learning, and mental health resources.
• Participation in the Flyers recognition programme, which includes financial rewards.
• Lease bicycle plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed