Account Manager II
About The Position
We are seeking a highly organized, customer-facing Account Manager to support key strategic partners with a strong focus on operational execution and responsiveness. This role is critical to ensuring timely, accurate handling of partner inquiries, dispute resolution, and biller onboarding submissions while delivering a seamless partner experience. The Account Manager will also lead the analysis and reporting of operational issues, identifying trends and driving process improvements across cross-functional teams. Success in this role requires a strong sense of ownership, urgency, and diligence in documentation to ensure nothing falls through the cracks.
Requirements
- 2+ years account management experience
- Bachelor's degree or equivalent experience
- Must be willing to travel 5-10%
- Strong organizational and time management skills
- Ability to navigate complex customer needs, problem-solve, and drive proactive solutions
- Experience working cross-functionally with internal & external teams, including product, finance, and operations
- Exceptional attention to detail and documentation discipline
- Highly organized with the ability to manage multiple priorities in a fast-paced environment
- Customer-facing experience with strong communication skills
Responsibilities
- Act as the primary operational liaison for strategic partners
- Provide timely responses to partner inquiries, disputes, and onboarding submissions
- Coordinate internally to ensure accurate and efficient resolution of issues
- Track and manage biller onboarding workflows, timelines, and documentation
- Identify process gaps and drive continuous operational improvements
- Maintain detailed documentation, status trackers, and communication logs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
