Account Manager II

Medica • Minnetonka, MN

4d • Hybrid

About The Position

Medica is a nonprofit health plan with more than a million members that serves
communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver
personalized health care experiences and partner closely with providers to
ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven
decisions, embraces continuous learning, and celebrates collaboration — because
success is a team sport. It's our mission to be there in the moments that matter
most for our members and employees. Join us in creating a community of connected
care, where coordinated, quality service is the norm and every member feels
valued.

The Account Manager is a client-facing role responsible for managing and
strengthening relationships with assigned agencies, brokers, and
employer/purchaser groups. This position supports the Sales Relationship Manager
(SRM) and Account Executives (AE) by delivering consultative service that
ensures client satisfaction while driving retention and growth.

The role requires a strong understanding of Medica’s products, operational
processes, and regulatory requirements, along with the ability to resolve
complex service issues and lead cross-functional teams to achieve exceptional
client outcomes. Performs other duties as assigned.

Requirements

• Bachelor’s degree or equivalent experience
• Minimum of 3+ years of relevant work experience beyond degree completion
• Exceptional relationship management and sound decision-making skills
• Strong interpersonal abilities, including active listening, mentoring, and motivating others
• Proven problem-solving skills with the ability to manage conflict and resolve complex issues
• Ability to inspire confidence and drive measurable financial results
• Demonstrated leadership skills with a focus on team development and performance
• Strong operational knowledge with the ability to execute effectively across internal processes

Nice To Haves

• Experience within the healthcare or insurance industry
• Knowledge of health insurance products
• Demonstrated ability to manage client relationships and resolve complex issues
• Experience with COSMOS Business preferred

Responsibilities

• Serve as the primary point of contact for a defined book of business, managing escalated service issues and ensuring high levels of client satisfaction.
• Partner with SRMs and AEs to support renewals and new business initiatives, including financial analysis and reporting.
• Educate and consult clients on Medica’s programs, products, and administrative processes.
• Build and maintain strong relationships with brokers, clients, and internal partners.
• Lead and prioritize the work of internal teams to ensure timely, accurate, and effective service delivery.
• Ensure compliance with contract terms and regulatory requirements while aligning solutions to client needs.
• Perform other duties as assigned.

Benefits

• competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level