Account Manager II - Hybrid/Norwalk, CT

Aon Corporation•Norwalk, CT

5h•Hybrid

About The Position

The Account Manager II role is hybrid and based out of our Norwalk, CT office. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. In this role, you’ll work closely with colleagues across geographies and solution lines, leveraging Aon’s tools and deep expertise to deliver great outcomes for clients—while benefiting from a supportive environment that prioritizes continuous learning, career development, and personal wellbeing.

Requirements

3+ years of insurance experience required (preferably within Commercial Risk and in an Account Management role)
Active Property & Casualty Insurance license required
Ability to maintain effective and positive relationships with clients and colleagues
Effective organization and time management skills
Ability to communicate effectively, orally and in writing
Effective presentation skills
Ability to handle multiple, non-congruent tasks simultaneously

Nice To Haves

Experience in Commercial Risk
Inquisitive, organized, meticulous individual

Responsibilities

Partner with Account Executives on assigned book of business, manage day-to-day service processes and outputs, support a variety of strategic, client-facing initiatives, and run point on each client’s renewal cycle, ensuring a positive and productive client experience.
Maintains effective and positive relationships with clients.
Serves independently in a client-facing capacity on matters of moderate importance and complexity.
Facilitates the timely and accurate flow of information between clients, and account team members, keeping all parties informed.
Handles client open items lists and respond to client ad-hoc requests.
Gathers and analyzes data and drafts assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation.
Actively supports and monitors the renewal process, engaging with account team members as necessary.
May draft quote comparisons and is responsible for saving down binders, policies, and endorsements.
Serves as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed efficiently and quality of client deliverables.
Primary collaborator with Premium Accounting on client billing matters.
Receives and handles routine and sophisticated coverage inquiries and endorsement requests.
Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker’s Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals.
Monitors and follows-up on invoice generation, fee agreements, receivables, and collections.
Addresses and resolves problems.
May provide guidance and mentoring to a less senior account specialist.
Delegates work to support staff and ACS where applicable.
Ensures tools are understood and used.
Performs related duties as assigned.