Account Manager II (Remote)

CareFirst•Baltimore, MD

7d•Remote

About The Position

This position is a critical resource within the Account Management Team providing consultative expertise on benefits, products, and capabilities. Responsible for promoting new and existing products or services through the development and delivery of tactical marketing and communication initiatives. The Account Manager is directly responsible for aggressively growing group enrollment by marketing to the client's associate base. Builds and maintains effective long-term relationships and a level of satisfaction with key senior-level decision makers and influencers assigned to a group of strategic clients. Creates demand for the organization's products and services by successfully managing the internal and external client implementation of additional products, services, administrative capabilities and/or the integration of third-party vendor solutions.

Requirements

Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Current health and life license for the jurisdictions of Maryland, DC.
3 years Experience in sales, sales support, implementation, benefit administration or Account Management.
Superior communication skills and knowledge of employee benefits issues necessary to effectively communicate with clients, insurance carriers and prospects concerning employee benefit lines of coverage.
Ability to problem solve, strong organizational skills, detail oriented, responsive and self-motivated, works independently as well as part of a team.
Proficiency with Microsoft Word and Excel is required.
Knowledge of insurance information, technology and new legislation.
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Eligible to work in the U.S. without Sponsorship.

Nice To Haves

Basic working knowledge of PowerPoint preferred.

Responsibilities

Aggressively growing group enrollment by marketing to the client's associate base.
Leading and conducting employer and employee educational and communication meetings independently with varying locations.
Delivering superior client experience, traveling to in and out of state locations to meet client requirements and expectations.
Acting as an integral partner of the account management team for new and renewing business, in sales strategy and benefit design modeling.
Utilizing benefit expertise, business acumen and knowledge base to resolve complex client requirements and issues.
Building and maintaining a strong cultivated relationship with client, acting independently as a trusted advisor.
Developing strategy for renewal events which can include goal setting, timeframe analysis, implementation requirement outlines to ensure successful set up of new products and services.
Overseeing resolution of escalated issues in consultation with internal and external resources.
Assessing and determining the risk of an issue to identify impact to the company and client.
Working collaboratively with the client to determine ultimate resolution of issues.
Facilitating and working independently in partnership with external clients leading benefit analysis and development of structured programs to engage members, including: open enrollment strategy, wellness services deployment, implementation oversight acting in a consultative role to strengthen relationships and maximize value realization on behalf of client.
Disseminating understanding of legal developments and/or changes with regulations related to insurance carriers and Federal and State laws affecting clients, policies, and procedures to insure compliant administration of benefit programs.