Account Manager II (Postsecondary Data Partnerships)

National Student Clearinghouse•Herndon, VA

2d•$72,000 - $90,000•Remote

About The Position

By joining the National Student Clearinghouse, you can be sure that the work you do now will help shape the future of education and the workforce in the U.S. As the trusted source for higher education data since 1993, the Clearinghouse is the leading provider of transcript and data exchange services, automated enrollment and degree verifications, learner insights and research, and compliance solutions for schools, businesses, and learners nationwide. As a 501(c)(3) nonprofit organization, the Clearinghouse works with nearly 3,600 postsecondary institutions to meet their compliance needs and with thousands of high schools and districts to provide continuing collegiate enrollment, progression, and completion statistics about their alumni. In addition, the Research Center publications inform policymakers and business leaders about student educational pathways. Using our unique combination of data, analytics, and software to drive our mission, security and privacy is paramount. Join us as we continue to invest in our talent and new advanced technologies to unlock the power of data on behalf of all learners. About the Role: The Account Manager for the National Student Clearinghouses Postsecondary Data Partnership (PDP) engages and supports educational organizations in their use of the PDPs data analytics tools for measuring and improving student outcomes. Such organizations may include individual colleges & universities, state systems & governmental agencies, intermediary organizations & education associations, and others that use Clearinghouse PDP data. You will be a point of contact for your assigned accounts and will bring and acquire expertise to resolve issues that may arise for PDP users--or to channel those users to others for solution. For your accounts, you will be the PDP expert who helps them to use and understand the tool and who knows where to go to get answers to questions that may arise (when you cant answer those questions directly). You will also be expected to listen to customer needs and bring that feedback to product development teams, product operations and product implementations. You are an advocate for your accounts and are committed to the student success that they pursue. Currently, this is a remote-first position, and this position may be required to periodically work on-site at our office and the frequency would depend on the department/division's requirements. Therefore, candidates must either reside within a reasonable distance to commute to our office or be willing to travel to our office in Herndon, when required.

Requirements

Bachelors degree. A combination of education and experience including military service will also be considered.
3 years of professional experience in the education industry.
Experience: working in, consulting with, or selling into educational institutions and/or educational organizations focused on measuring or improving student success.
with balancing competing considerations regarding data sensitivity.
Proven track-record of developing positive relationships with internal and external stakeholders.
Professional familiarity with data and its usage relative to Higher Education.
Proficiency with Microsoft Office Suite.
Willingness to learn new applications.
Must live within a commutable distance to Herndon, VA or in one of the Clearinghouse's approved States for hiring purposes. Refer to our HR Policies Page, located on our Careers site at https://www.studentclearinghouse.org/careers/human-resource-policies/ , for more details.
Must be currently authorized to work in the United States on a full-time basis. We do not intend to sponsor external applicants for work visas, and may consider sponsorship only if no qualified candidates can be found who are authorized to work without sponsorship.
Must be at least 18 years old.

Nice To Haves

Masters degree in Higher Education, Public Policy, or a related field in Social Sciences.
Profession knowledge of and/or experience with PDP.
Previous experience and proficiency with Salesforce.
Experience with large databases and data warehouse.

Responsibilities

Demonstrate the Clearinghouse's core competencies: Customer Focus, Optimizes Work Processes, Collaborates, Communicates Effectively, and Be Open and Authentic.
Use a structured tracking approach from opportunity planning and contracting through to data submission and usage of PDP insights.
Demonstrate proficiency in questioning, recording and resolving client needs and concerns.
Elicit customer feedback to determine satisfaction and any necessary response actions.
Accurately and consistently record activities within Salesforce or other platforms as required.
Participate in major national and regional higher education industry themed conferences as appropriate.
Work with Manager to build territory, account, and opportunity plans to focus activities based on the mission and product priorities for PDP Program.
Work with teams that impact customer journey to identify opportunities to better serve accounts and user satisfaction.
Raise issues as necessary and track issue closure
Contribute to the successful on time, on budget and in scope delivery of business initiatives.
Contribute to development and tracking of KPIs.
Work with Manager and Product Operations to ensure shared objectives are met in serving a client.
Complete work with minimal supervision.
Use a disciplined approach to prepare, set meeting objectives, dialog, handle/record objections, and follow-up.
Deal effectively with conflict, reach agreement without damaging relationships and find win-win solutions.
Bring energy, curiosity, and conviction to conversations.
Effective in a wide range of settings, from one-on-one meetings to group presentations.
Craft questions that convey expertise, elicit information, and drive deeper discussions to ensure needs and ideas are explored fully.
Use persuasive techniques to overcome objections and demonstrate aligned values.
Regularly elicit feedback and confirm agreements or need for further clarity.
Demonstrate openness to new perspectives and ideas.
Build trust with internal and external stakeholders by demonstrating consistency between words and actions.
Position may be required to perform other duties as required.
These essential functions are representative of those that must be met by an employee to successfully perform the job. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions.

Benefits

The National Student Clearinghouse provides a robust benefit program designed to help meet the needs of each employee and their family, both now and in the future.
We offer comprehensive medical, dental, and vision insurance, as well as life and disability insurance benefits, for employees and their qualified dependents.
Health care, dependent care, and limited purpose flexible spending accounts, as well as a health savings account with annual employer contributions of $300 for employees and $600 for employees who are enrolled with their spouse and/or dependents, voluntary supplemental health plans for Accident and Hospital Indemnity coverage, and infertility coverage are options available for employees to set aside pre-taxed dollars for certain qualifying expenses.
We offer a very generous 401k matching contribution program with the opportunity to defer pre-tax and Roth contributions, as well as catch-up contributions for those who are eligible!
We are proud to offer a competitive paid leave program consisting of vacation, sick, and personal time, as well as paid holidays, up to 3 weeks of paid parental leave during a 12-month period , and up to 5 days of paid military leave per calendar year .
Vacation time will accrue based on length of service, and new full-time hires can accrue up to 13 days of vacation and up to 10 days of sick time per year.
On an annual basis, new employees may use up to 32 hours of accrued sick time as personal time.
Additionally, the Clearinghouse observes at least 15 paid holidays per year, including company year-end close between Christmas and New Years Holidays.
Another perk is that employees have the option to get reimbursed for basic wholesale company and roadside assistance memberships (e.g., Costco and AAA) and to request a buy back on portions of unused accrued vacation based on tenure and certain other qualifications.
Employees can further their education and professional development by using our Employee Education Assistance Program, which establishes reimbursement for qualified education expenses upon successful completion of the program, and leveraging the enterprise-wide LinkedIn Learning subscription.
There are additional employee benefits too, including but not limited to, mental health with up to eight free therapy sessions for employees and their family members and well-being reward benefits.
With the Clearinghouse being an eligible 501(3)(c) nonprofit organization, employees are eligible for service credit towards the Public Service Loan Forgiveness program (PSLF).
To find out more, please request a copy of our Benefits at a Glance!