Community Partnerships Account Manager

Housing Works • Brooklyn, NY

11d • $21 - $24

About The Position

This position is responsible for identifying, cultivating, and developing long-term relationships with 25-50 referral sources/Community Partners, with the goal of serving the needs of the local ENY community by connecting them to Housing Works services including primary care, OASAS, OMH, harm reduction, and HCV services. The Account Manager will be skilled at listening and understanding their Community Partner’s priorities and creating value by responding with solutions and services. This position will act as a brand ambassador to uphold and advance the values, ethics, and knowledge of Housing Works’ mission and services with integrity. This is an outreach role and as part of a high-performance team, the Account Manager is accountable to meet monthly targets and increase Housing Works’ client base to deliver quality care to those in need. The right candidate will be sensitive, flexible and responsive to gender, race, ethnicity, socioeconomic status, religion, age, sexual orientation or any special needs in their interactions with staff, clients and referral sources.

Requirements

• High School Diploma or equivalent with minimum of 3 years work experience in related fields OR Bachelor’s Degree with a minimum of 1-year experience in related fields.
• Developed knowledge of social services organizations and community outreach efforts.
• Work experience in outreach, sales and business development is a plus.
• Personal qualities of empathy, integrity, and a sense of responsibility and urgency.
• Valid driver’s license preferred.

Responsibilities

• Act as Housing Works Ambassador Outreach competencies and skills and represent Housing Works in a professional manner in the community & at networking events.
• Master Product Knowledge Understand Housing Works Programs and Services, particularly the services associated with our Hepatitis C Care and Treatment initiative, and be able to educate community partners about eligibility criteria, service offerings and referral process.
• Mapping and Territory Management Map assigned territory and identify stakeholders in Brooklyn working with clients who have an elevated risk for contracting HCV including methadone clinics, substance use in-patient, outpatient, and residential facilities, recovery centers Develop territory plan that optimizes time management and effectively develops community partners within territory.
• Managing Existing and New Accounts Profile accounts and understand customer needs Plan SMART Goals and create solutions to differentiate Housing Works and advance relationship Effectively build multi-level relationships.
• Prospecting Seek out community-based organizations and partners who work closely with our clientele in need of HCV, primary care, and behavioral health services.
• Achieving Targets and Strategizing Achieve targets by segmenting market and tailoring strategy by referral channel and build action plan accordingly.
• Qualifying and Focusing Apply criteria to prioritize and focus on high value accounts.
• Salesforce Documentation and Reporting Meet documentation requirements and use CRM to manage account portfolio.
• Communicating and Negotiating Understand Referrer’s or clients’ value Handle objections Communicate with key Influencers and negotiate strategically and tactically.
• Creating Value and Advancing Relationships Deliver strategic solutions and achieve Triple WIN! Provide follow up to advance relationship.
• Teamwork Actively participate in both Community Partnerships and Prevention Services team meetings, collaborating closely with both departments.
• Customer Service Provide excellent internal and external customer service in order to create an excellent customer experience for referrers and clients.
• Connecting Clients to Care Gain agreement to connect clients to both Hep C treatment and other Housing Works programs, matching clients to additional service lines.
• Manages with metrics Record and track daily and monthly activity and results Understand account trends and provide weekly reports.
• Provide educational workshops and presentations Deliver effective presentations and engage participants in a valuable dialogue in order to advance relationship with Housing Works Conduct HCV/HIV rapid testing Provide rapid testing for HCV/HIV to clients at partner sites that have expressed a desire to know their status.
• Achieves performance standards Meet performance standards based on program specifications including call reach and visit frequency and required documentation.

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED