Account Manager II/Customer Success Account Manager

Digi International • Hopkins, MN

22h

About The Position

Renewal Management
You, along with your territory team will support and drive a proactive renewal
process by engaging customers 90/60/30 days, etc. ahead of contract expiration,
ensuring alignment on value, pricing, and next steps. You will track all
interactions in internal systems, identify risks early, and take action to
mitigate churn while creating a seamless and predictable renewal experience.
Churn success is measured by a 4% reduction from FY25.

Tools Proficiency
You will leverage tools such as NetSuite and other internal systems to create
quotes, manage customer records, and maintain high-quality data across the
customer lifecycle. You will also be encouraged to adopt and utilize AI-powered
tools to streamline workflows, enhance data accuracy, uncover insights, and
improve overall efficiency in customer and operational processes.

Lead Follow-Up & New Customer Development
You will follow up on inbound and outbound leads within 72 business hours,
document interactions, qualify opportunities, and help build an early-stage
pipeline. This includes light research, consistent outreach, and partnering with
internal teams to ensure leads are engaged and progressed appropriately.

Pipeline & Forecast Management
You, along with your regional team, will maintain clean, accurate opportunity
data to support forecasting and leadership visibility. This includes updating
status changes, logging activities, reviewing metrics, and ensuring
opportunities have clear next steps to keep deals moving forward. Notes should
be within the last 30 days. Opportunities should be reviewed regularly to allow
for accurate forecasting.

CSM/RSM Support & Partnership
You will work closely with regional sales and customer success teams to support
smaller deals and administrative follow-through. This includes assisting with
quotes, pricing, customer updates, and participating in team check-ins to stay
aligned on customer needs and open items.

Requirements

• 2–5 years of experience in customer success, business development, inside sales, sales support, or account management.
• Strong communication skills with a customer-first mindset.
• Ability to manage multiple tasks, deadlines, and stakeholders with precision.
• Proficiency with CRM systems (NetSuite experience strongly preferred).
• A proactive, curious mindset with a drive to improve processes and elevate customer experience.
• Comfort working cross-functionally with Sales, Marketing, Operations, and Customer Support teams.

Responsibilities

• Support and drive a proactive renewal process by engaging customers 90/60/30 days ahead of contract expiration
• Track all interactions in internal systems, identify risks early, and take action to mitigate churn
• Leverage tools such as NetSuite and other internal systems to create quotes, manage customer records, and maintain high-quality data
• Follow up on inbound and outbound leads within 72 business hours, document interactions, qualify opportunities, and help build an early-stage pipeline
• Maintain clean, accurate opportunity data to support forecasting and leadership visibility
• Work closely with regional sales and customer success teams to support smaller deals and administrative follow-through

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees