Account Manager II - Collection Credit Cards

Credit Union Leasing of America (CULA)•Las Vegas, NV

4h•Onsite

About The Position

90-day collectors will oversee handling accounts that have fallen over three payments past due. They will need to contact customer via phone and skip trace to locate customers that are difficult to get a hold of. The agent will have a monthly goal that needs to be reached. Agent will need to incorporate several skip trace techniques as well as negotiation skills to cure accounts. Agent will also have to use his/her skip trace knowledge to skip on customers.

Requirements

Skiptrace Knowledge
Some experience in credit card collections or a related financial services role.
Willing and able to work a flexible schedule including overtime and weekends
Ability to multi-task in a fast-paced environment
Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act
Good computer and typing skills
Team player
Good negotiation skills; excellent telephone etiquette
General knowledge of Microsoft Excel, and Outlook
Web navigation and/or web-based applications

Nice To Haves

Auto Collections experience preferred

Responsibilities

Collect accounts that past due three or more payments.
Bring delinquency down in set queue.
Call customer that are past due three payments
Skip trace to locate customers that are delinquent and collateral.
Make arrangements and negotiate with delinquent accounts to bring current.
Agent will need to be able to handle high volume calls in a fast-paced environment.

Benefits

Medical, Dental, and Vision benefits
Life Insurance, Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
Wellness Program, Daily Team Exercises
Westlake University, Certification Programs
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
AT&T Wireless Discounts
Employee Loan Assistance
Annual Flu Shots, Biometric Screenings
Paid Vacations Days
Paid Sick Days
Paid Holidays
Rental Car Discounts
Dell Member Purchase Program
UKG Wallet