Account Manager I

Core Laboratories Inc.•Deer Park, TX

8d•Hybrid

About The Position

Maintains ongoing relationships with existing (key) clients including occasional client visits. Intervenes when issues occur with clients and facilitates business development and sales activities within established pricing and contract terms. May accept inspection and related assignments - when required - and ensure the timely delivery of inspection reports by coordinating and managing the complete workflow.

Requirements

Minimum bachelor’s degree or a combination of education and experience
Minimum 5-7 years of relevant Customer Service or Inspection experience
Knowledge of Petrochemical products, chemicals or other liquid cargo
Current knowledge of local inspection requirements, and the Saybolt Inspection Handbook, Manual #4A
Familiar with the procedures required to operate the inspection department as specified in the Inspection Operation Manual #4
Interacts and communicates with Inspectors, job site personnel, clients, vessel and laboratory personnel in a proper, professional and business-like manner always to present Saybolt in the best possible professional light
Has working knowledge of basic laboratory tests that are most frequently associated with the work performed at the location.
Has a working knowledge of tank calibration procedures, relevant tables, and documentation.
Has a good understanding regarding loss control procedures and related investigations.
Has attended classroom training and passed appropriate examinations for managing field operations.
Ability to perform complex mathematical calculations (e.g. compute flow rate, ratio, percentage, quantities - linear, volumetric or weight - and marine geometrical calculations)
Strong communication, presentation, and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced and dynamic environment.
Proficient in Microsoft Office applications.

Responsibilities

Ensures location staff carry-out activities in accordance with individual client instructions, Saybolt Standard procedures, Global Safety Manual, risk assessment, local standards/safety rules and Core Laboratories/Saybolt company policies
Maintains ongoing relationships with existing (key) clients including occasional client visits
Facilitates commercial activities within established pricing and contract terms but does not set these. Serves as a communication link between clients and Business Development/Sales
Acts as the first point of contact for clients and has the ability and authority to resolve client issues or disputes
Monitors timelines, communicates progress to clients (e.g. in case of delays) and intervene when necessary
May accept inspection and related assignments - when required - and ensure timely delivery of inspection reports by coordinating and managing the complete workflow between Operations and Account Coordinators, Inspection staff, Laboratory and Office Staff
Reviews selected Inspection and Laboratory reports/forms for completeness, appropriateness and accuracy
Review time records and coordinate/prepare client invoices (e.g. issue invoices and monitor invoices overdue)
May schedule and will participate in safety meetings, investigate accidents, and continually emphasize safety to all field personnel
Review and approve field staff expenses, time records, incentives, etc., related to field activities
Other duties may be assigned