Account Manager I - GL Direct
About The Position
The Account Manager I promotes products and services to new and existing accounts through inbound and outbound sales activities, working to meet or exceed financial targets and increase market penetration. The role follows a daily schedule and meets expectations for calls and administrative work that support team sales and service objectives. This position serves as the primary liaison between customers and the Company, maintaining positive relationships and addressing customer needs in a sustainable and beneficial manner. The Account Manager educates customers about products, delivers sales pitches, identifies opportunities to upsell and cross-sell compatible products, and works to attract new customers. The role also contributes customer and market insights, stays informed about competitors, represents the Company at trade shows and conventions, and may provide training or mentorship to colleagues. Other related duties and projects may be assigned as business needs require.
Requirements
- Minimum 3 years of experience in inside sales.
- Minimum 3 years of experience in the dental industry.
Nice To Haves
- Bachelor’s degree or certification in a dental profession.
- Inside sales experience in a call center environment.
- Implant knowledge.
Responsibilities
- Promote products and services to new and existing accounts through inbound and outbound sales activities to meet or exceed financial targets and increase market penetration.
- Follow a daily schedule and meet expectations for inbound and outbound calls and administrative work that support team sales and service objectives.
- Upsell and cross-sell compatible products, explaining how they can enhance customers’ current success.
- Act as the primary liaison between customers and the Company, maintaining positive client relations and meeting customer needs sustainably and beneficially.
- Create and confidently deliver sales pitches that highlight the Company’s products and build brand awareness.
- Educate customers about product functions, specifications, purposes, and developments in product design.
- Identify and attract new customers professionally, efficiently, and honestly.
- Contribute ideas about product improvements, marketing campaigns, and relationship management.
- Maintain industry contacts and stay informed about competitors’ activities.
- Attend trade shows and conventions, represent the Company at booths, and collect information about competitor products and services.
- May sponsor seminars and continuing education programs and provide studies and product information to customers.
- Provide sales and product training or mentor incoming staff and team members as required.
- Perform other related duties and projects as business needs require at management’s direction.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
