Account Manager I - Universal

AIT Worldwide Logistics•Torrance, CA

14h

About The Position

The Account Manager I will work independently and with field sales (AE's) to engage and convert customers to work with AIT Truckload Solutions. The Account Manager I will work as an individual SME on their portfolio with the primary focus of maintaining / expanding relationships with strategic accounts while executing within the following functional areas of account profitability for a customer portfolio, communication, customer service, problem resolution and load execution. The Account Manager I represents the entire range of the company's core products and services to customers while leading the customer account planning cycle for the current year.

Requirements

High School Diploma or GED equivalent Required
0-3 years Experience in logistics / transportation, 1 year or more experience preferred Required
Microsoft Office Suite (Medium proficiency)
Transportation Management System (TMS) (Medium proficiency)
Strong verbal and written communication skills (Medium proficiency)
Strong negotiation skills (Medium proficiency)
Ability to problem solve, make independent decisions with minimal oversight, set and meet deadlines (Medium proficiency)

Nice To Haves

Associate's Degree Preferred
Bachelor's Degree Preferred
Proven track record in generating profitable revenue growth and retaining existing customers (Low proficiency)
A team player who works well with others – being respectful to our teammates is a Core Value!
A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Responsibilities

Maintain & grow key stakeholder relationships within a portfolio of existing customers, both external and internal; by being the subject matter expert on executing the operational needs / requirements of the customers, resulting in increased revenue & volume
Accountable for portfolio load management process by partnering with Carrier Sales team on coverage status of each shipment.
Proactively communicate the status and performance updates to the customer in a timely manner
Communicate with customers regarding pricing, accessorials, and cost adjustments and partner with the Sales / Management team to complete RFP's.
Regularly analyze customer profitability and take action to adjust pricing or commitments with customer; escalate to Account Executive or Management, as necessary.
Maintain Account Receivable aging within AIT TS terms and actively pursue past-due invoices and short-pays in collaboration with internal collections team
Troubleshoot and resolve customer issues including communication on carrier delays, breakdowns and other order exceptions
Prepare and actively participate in customer reviews (i.e. QBR, MBR’s)
Maintain record of customer engagement to ensure SLA’s are met
Assist building loads in accordance with customer SOP and load requirements, as necessary
Schedule appointments for pick-ups & deliveries, as necessary
Work with Account Executive to create, maintain and update SOP’s for all customers in portfolio
Handle overages, shortages, and freight claims properly and escalate, as needed
Available as needed for after-hours issues