Account Manager I - Treasury Management

PNC•Troy, MI

2d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Account Manager I within PNC's Treasury Management Sales organization, you will be based in Chicago IL or Troy MI. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Bachelors
No Required Certification(s)
No Required License(s)
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Nice To Haves

Account Management
Client Counseling
Competitive Advantages
Go-to-Market Strategies
Influencing Skills
Negotiation
Relationship Building
Sales Operations
Customer Relationship Management Applications
Customer Support Policies, Standards and Procedures
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Negotiating
Problem Management Process

Responsibilities

Support Treasury Management Sales Officers
Data Analytics
Support pricing of new sales opportunities.
Assist Treasury Management Officer with client presentations.
Client-facing role with presentations and reviews.
Provide sales/service support to select clients in the absence of Treasury Management Officer.
Responsible for thought leadership development, identifying client/industry trends and opportunities to deepen customer relationships.
Under direct supervision, works in support of assigned long-term client relationships.
Provides sales or consultative support to clients and serves as the liaison between clients and operational servicing units.
May participate in pricing and resource discussions and in developing the scope of service provided to existing and potential clients.
Serves as point of contact for client matters.
May help identify and develop new servicing opportunities with existing clients to build and maintain a long-lasting relationship.
Utilizes basic industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities.
Involved in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed.
Will work with in-house counsel and clients on contract negotiations.
This includes the review of the servicing agreements to ensure contract terms meet servicing guidelines.
Analyzes, assesses and documents client requirements.
Forecasts and tracks key account metrics
May identify customization needs, and work with service partners to implement.
Supports processes outlined in the contract and independently resolves challenges regarding implementation and production issues.
Works towards finding the best solution to maintain a positive client relationship.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.