Account Manager I - Treasury Management

PNC Bank•Pittsburgh, PA

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Account Manager I within PNC's Treasury Management Sales organization, you will be based in Pittsburgh PA or Philadelphia PA or East Brunswick NJ or Little Falls NJ or Washington DC or Baltimore MD or Charlotte NC or Atlanta GA or Tampa FL or Jacksonville FL or Coral Gables FL or Birmingham AL or Dallas TX or Houston TX or Austin TX or Chicago IL or Cleveland OH or Columbus OH or Troy MI or Denver CO or Phoenix AZ or Tucson AZ or Irvine CA or Walnut Creek CA or San Jose CA or Settle WA or Portland OR or Indianapolis IN. This position is designed to act as an extension of our Treasury Management sales team, providing centralized support that allows our partners to focus on client relationships and strategic selling. The role plays a key part in delivering consistent, high-quality materials and support across a variety of client-facing needs. In addition, this is still an evolving function, so this role will also play an important part in helping us build and refine processes as we continue to scale. Supporting client relationship reviews and building polished, client-ready presentations, Assisting with PINACLE product demos and sales support materials, Providing pricing support and guidance, Translating incoming requests into clear, structured, and high-quality outputs, Partnering closely with sales teams to understand client needs and priorities, Managing multiple requests with quick turnaround times, often same day, Contributing to process improvement and helping define best practices as the role evolves. Prior experience in Treasury Management is highly recommended. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Under direct supervision, works in support of assigned long-term client relationships. Provides sales or consultative support to clients and serves as the liaison between clients and operational servicing units. May participate in pricing and resource discussions and in developing the scope of service provided to existing and potential clients. Serves as point of contact for client matters. May help identify and develop new servicing opportunities with existing clients to build and maintain a long-lasting relationship. Utilizes basic industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities. Involved in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed. Will work with in-house counsel and clients on contract negotiations. This includes the review of the servicing agreements to ensure contract terms meet servicing guidelines. Analyzes, assesses and documents client requirements. Forecasts and tracks key account metrics. May identify customization needs, and work with service partners to implement. Supports processes outlined in the contract and independently resolves challenges regarding implementation and production issues. Works towards finding the best solution to maintain a positive client relationship.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Bachelors
No Required Certification(s)
No Required License(s)

Nice To Haves

Prior experience in Treasury Management is highly recommended
Account Management
Client Counseling
Competitive Advantages
Go-to-Market Strategies
Influencing Skills
Negotiation
Relationship Building
Sales Operations
Account Management
Customer Relationship Management Applications
Customer Support Policies, Standards and Procedures
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Negotiating
Problem Management Process

Responsibilities

Supporting client relationship reviews and building polished, client-ready presentations
Assisting with PINACLE product demos and sales support materials
Providing pricing support and guidance
Translating incoming requests into clear, structured, and high-quality outputs
Partnering closely with sales teams to understand client needs and priorities
Managing multiple requests with quick turnaround times, often same day
Contributing to process improvement and helping define best practices as the role evolves
Provides sales or consultative support to clients and serves as the liaison between clients and operational servicing units.
May participate in pricing and resource discussions and in developing the scope of service provided to existing and potential clients.
Serves as point of contact for client matters.
May help identify and develop new servicing opportunities with existing clients to build and maintain a long-lasting relationship.
Utilizes basic industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities.
Involved in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed.
Will work with in-house counsel and clients on contract negotiations.
Analyzes, assesses and documents client requirements.
Forecasts and tracks key account metrics
May identify customization needs, and work with service partners to implement.
Supports processes outlined in the contract and independently resolves challenges regarding implementation and production issues.
Works towards finding the best solution to maintain a positive client relationship.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.