Account Manager, Higher Education

Guidebook•Raleigh, NC

22h•Remote

About The Position

Guidebook helps universities and colleges build genuine connection across the entire student journey - from prospective student, to enrolled, to alumni. Hundreds of higher education institutions use Guidebook to bring people together: open houses and campus visits, orientation and welcome week, student life and engagement, and the hundreds of moments in between. We are a people business, not a technology business. Our product is the tool, but the mission is human: helping students feel they belong, and getting them out of the app and into the world - connected to their campus, their peers, and the experiences that shape them. Higher education is the heart of our strategy and where our product-market fit and brand are strongest. We are a small, driven, fully remote team that highly values autonomy, trust, and fun. We are looking for an Account Manager to own and grow a portfolio of higher education customers. This is a commercial role. You will keep your accounts, renew them, and grow them - finding the next department, the next use case and the next budget holder inside institutions that already know us. Your portfolio will be a mixture of small, medium and large institutions, and it will keep growing. We are winning significantly more new schools over the coming year, and new accounts will come to you as we do. You will report directly to the President and work alongside our other Account Managers, who know this motion inside out. You will also work closely with marketing, customer success, product and our new business team - as a nimble and tight-knit organization, you will have real ownership and visibility from day one. If you like owning a number, genuinely enjoy building relationships inside complex institutions, and want to be somewhere your work is visible, this is a role where you can do exactly that.

Requirements

2-4 years of B2B sales experience, ideally in SaaS.
Track record of building pipeline and hitting a quota.
Hungry and ambitious; sales is a chosen career for problem-solving and maximizing earnings.
Ready to prove yourself, not settled into cruise control.
Coachable and curious; asks good questions, takes feedback well, wants a coach and mentor.
Owns a number and can walk through forecast (committed, at risk, why).
Grows accounts, does not just hold them; seeks next department, stakeholder, and budget.
Hunter who builds pipeline from scratch and asks for new business systematically.
Understands the student experience.
Completed university degree.
Can speak credibly about how universities and colleges work.
Comfortable using Salesforce or another CRM to manage pipeline.

Nice To Haves

Based on the East Coast of the USA.
Experience working remotely.

Responsibilities

Own and grow a portfolio of higher education customers.
Keep accounts, renew them, and grow them by finding the next department, use case, and budget holder.
Manage a portfolio of small, medium, and large institutions.
Handle renewal and expansion calls.
Identify expansion opportunities across the book of business and build a plan for priorities.
Run outbound, discovery, demo, and close processes that generate expansion consistently.
Travel frequently to industry events & trade shows and campuses (6-8 times per year).
Manage pipeline using Salesforce or another CRM.
Forecast accurately, detailing committed, at-risk, and why.
Raise issues early and propose solutions.
Take responsibility for territory, pipeline, and number.
Be resourceful and find ways to achieve outcomes.
Share what is working, ask for help, and support colleagues.
Treat coaching, feedback, and ramp-up as opportunities to improve.