Account Manager, Healthcare Congresses

Unbridled•San Diego, CA

2d•$75,000 - $80,000•Onsite

About The Position

The qualified candidate for Account Manager will have long-term career goals within pharmaceutical congress and medical meeting and event management with the intent of maintaining and growing business, as well as, managing an account team as it pertains to assigned accounts. They will be equipped with the experience, as well as motivated, to consult strategically with pharma clients to promote Unbridled services, develop business within the client account and expand Unbridled’s exposure to other new business. They should be extremely self-motivated, driven, committed and a dedicated team player. This position will focus on domestic and international pharmaceutical clients and must understand the lifecycle of commercial meetings on a global scale, HCP/customer engagement meetings, and congresses.

Requirements

7+ Years domestic and international meeting or event planning experience to include the management & oversight of
Pharma congress management experience
Consult clients on strategic congress planning and management
Experience in US and international congresses, satellite symposia, and exhibitions
On-site operation including staff management at large-scale congress events
Thorough understanding of hotel spend caps, regulatory codes, HCP, EFPIA, and pharma code
Thorough understanding of regulatory sign off within a healthcare company
Understand HCP reporting and reimbursements
Familiar with the lifecycle to drug development and congress strategy alignment
Familiar with the cadence of pharmaceutical meetings and congresses
Know the acronyms and terms used in pharmaceutical companies
Managed high-volume accounts with a combination of long and short lead times
Hotel contract negotiation
Hotel sourcing through Cvent
Menu planning in a regulated environment
Meeting space management/Ancillary Meeting Space Management
Budget creation and management
Cost savings tracking
Quarterly and EOY Reporting
Vendor management
Attendee registration
Rooming list management
Transportation/manifest management
Agenda design, content, production services and video production
Excellent computer skills – Microsoft Office, Word, Excel, PowerPoint, MS Teams, Sharepoint, Outlook, Database Management
Expert level proficiency working within Cvent
Effective, professional business communication skills, - written, presentation, client contact
Ability to manage a team of employees and oversee teams on larger or complex client-specific projects while effectively delegating tasks
Travel savvy - ability to travel 1-2 weeks per month (on average, actual travel varies based on client requirements)

Nice To Haves

Industry Affiliations – MPI, PCMA, SITE, others

Responsibilities

Develop and maintain strategic global client relationships with pharma congress stakeholders while delivering high quality.
Ensure health of client accounts
Develop account standards and processes while holding team accountability
Maintain and grow account business and actively participate in renewal process
Ensure quality performance of project teams assigned to specific projects
Communication with clients at all levels of organizations, written and conversational
Ensure budget accuracy and integrity
Create program budgets
Participate in program reconciliation
Ensure comprehensive understanding of client financial objectives year over year
Develop and maintain and responsible for fiscal forecast for each account assigned
Understand MSAs and SOWs
Oversee online registration process and website development
Actively work in Cvent to drive forward planning strategy
Delegate tasks such as rooming list management while maintaining quality standards
Ensure program resume is created and accurate
On-site staffing management, maintaining standards of service and image
End of year reporting to include summary of congresses booked, destinations, number of attendees, cost per program by deliverable, cost savings, etc
Must embody the Unbridled brand and culture, including character, change, credibility, and community