Account Manager Health

Wiley•Hoboken, FL

7d•$60,400 - $89,533•Remote

About The Position

We are seeking an Account Manager, Health, to retain, grow, and expand our institutional customer base across the health sector in the Americas. In this highly autonomous role, you will oversee a portfolio of healthcare‑related accounts, driving renewals, upselling and cross‑selling Wiley's journal and non‑journal portfolio, and winning new business across the region. You will work closely with cross‑functional teams globally, leveraging data, market insights, and strong customer relationships to ensure Wiley continues to deliver meaningful value to Health customers.

Requirements

A four-year undergraduate degree
3+ years of institutional sales experience in health, ideally within publishing, information services, or technology
Demonstrated track record of growing accounts and winning new business, not just managing renewals
Excellent presentation, negotiation, and relationship‑building capabilities
Ability to work independently, manage your own territory, and operate with resilience under pressure
Strong cross‑functional collaboration skills, especially across multiple time zones
A self‑motivated, data‑driven, customer‑centric approach to achieving results

Responsibilities

Independently manage a portfolio of institutional Health customers, including ongoing account planning that balances retention with growth
Renew and renegotiate journal and non‑journal agreements to maintain strong revenue retention and ensure compliance with regulatory standards
Upsell existing accounts by expanding usage, increasing tier or coverage, and growing the value of current journal and non‑journal subscriptions
Cross‑sell Wiley's broader portfolio into existing accounts, identifying opportunities to introduce additional non‑journal solutions beyond the customer's current footprint
Drive new business by prospecting and converting target institutions that are not yet Wiley customers, building pipeline and closing first‑time deals
Analyze usage trends and customer data to assess account health, mitigate risk, and inform proactive engagement strategies
Provide timely, effective responses to customer questions and issues, strengthening long‑term relationships and defending revenue
Conduct in‑depth customer research and gather market insights to tailor your outreach and elevate customer conversations
Facilitate data‑driven negotiations that align stakeholders and deliver successful contract outcomes
Partner with internal teams across time zones to support customer needs and maintain accurate CRM documentation
Delegate smaller renewals and administrative tasks to Sales Coordinators to ensure efficient focus on strategic activities
Serve as subject matter expert for specialized product lines or vertical market segments
Lead complex product demonstrations and technical presentations to prospective customers
Develop and maintain relationships with key customers and industry influencers within specialty areas
Collaborate with engineering and product development teams to influence product roadmap and feature development
Conduct market analysis and competitive intelligence gathering within assigned specialty areas
Support development of specialized sales strategies and go-to-market plans
Lead participation in industry conferences, trade shows, and professional association events
Mentor junior team members and contribute to specialized training and development programs
Develop specialized sales materials, case studies, and technical documentation
Support pricing strategies and proposal development for complex specialized solutions
Coordinate with customer success teams to ensure optimal implementation and customer satisfaction
Contribute to thought leadership activities including webinars, white papers, and industry publications