Account Manager - Ground Operation

Alliance Ground International•Phoenix, AZ

1d•Onsite

About The Position

Alliance Ground International (AGI) is seeking an Account Manager for its Ground Operation. This role is ideal for individuals who thrive in a fast-paced, safety-focused aviation environment and possess at least one year of relevant experience. The Account Manager is responsible for managing, directing, and coordinating all activities related to cargo or ground account operations. AGI is a leading ground handling company with a significant presence across the U.S. and Canada, known for its commitment to quality service and an outstanding safety record. We are looking for top talent to join our growing team.

Requirements

Effective people management and planning /organizational skills, customer focused and analytical with good judgment, able to work under pressure and a team player
Warehouse management experience preferred
Ability to deal with conflict and resolve issues
Intermediate computer skills with working knowledge of Microsoft Office programs.
Excellent English verbal and written communication skills.
Must be able to handle stress in a fast-paced environment and ensure deadlines are met.
Ability to concentrate on detail.
Ability to lift 50-70 lbs.
Adhere to safety practices and programs.
Ability to multitask.
Good communication skills
Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Valid US driver’s license.
Successful completion of the required airport badging process and pre-employment drug screen is required.
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.

Nice To Haves

Warehouse management experience

Responsibilities

Establish, implement and maintain all departmental policies and procedures, to ensure all Company cargo or ground operations are safe, efficient, and in compliance with all applicable Company and governmental regulations.
Responsible for the work accomplished in the carriage of cargo process, flight/load manifest/weight & balance control process and has the authority to direct persons to accomplish that work. Provide for the oversight and provisioning of ground handling services related to cargo operations.
Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract/regulatory compliance and customer satisfaction in all aspects of the Company's cargo operations.
Conduct periodic audits on all Company cargo operations.
Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals.
Ensure that all personnel involved in Company cargo operations and/or ground handling of Company aircraft are properly trained.
Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations.
Maintain the Hazardous Materials Training Program for all applicable employees.
Develop and implement policies and procedures for the safe and efficient handling of ULDs.
Lead by example to deliver consistently great service to our customers
Ensure compliance with all Company safety and security procedures to meet/exceed regulatory standards
Maintain, monitor and report on agreed key performance indicators (KPI's)
Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements
Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.
Ensure all agreed training is completed and documented
Build and maintain relationships with stakeholders, internal and external
Resolve issues/conflicts in a timely manner
Ensure efficient operation of inbound and outbound flights
Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others.
Able to meet the Station's attendance policy.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.