Account Manager, Global Sales | Corporate & Entertainment

Preferred Travel Group•Newport Beach, CA

4d•Hybrid

About The Position

We are looking for a highly organized, detail-oriented, and relationship-focused sales professional to support our Corporate, Entertainment, Media, and Sports segments within the Global Sales team. As Account Manager, Global Sales – Corporate & Entertainment, you'll play a vital role in keeping our sales operations running smoothly while helping deliver exceptional service to our member hotels and valued clients. Your work will enable the team to build strong client relationships, drive revenue opportunities, and ensure a best-in-class experience across every touchpoint. Success in this role comes from building trusted relationships, maintaining exceptional attention to detail, and ensuring the seamless execution of sales initiatives, programs, and client activities. You'll be a proactive partner to the Global Sales team, helping to drive engagement with key accounts, maintain accurate data and reporting, and support revenue-generating opportunities for our member hotels. The impact of your work will be reflected in operational excellence, strong client satisfaction, and the efficient delivery of programs and services that contribute to the success of our global sales efforts.

Requirements

Qualifications are typically acquired through completion of a university or college degree and/or relevant experience in the travel or hospitality industry.
Strong discipline and structure
Exceptional attention to detail
Excellent organizational and communication skills.
Knowledge of domestic and international geography, cultures and hotels.
Perseverance, the ability to prioritize and multitask in high-volume environments, and sound judgment when handling sensitive/confidential client and business information.
Expert proficiency in Microsoft Office and Windows-based applications.

Nice To Haves

Previous sales administration experience within luxury hotels is highly desirable.
Additional language proficiency is considered a strong asset.

Responsibilities

Provide sales and administrative support to the Global Sales team to assist in generating revenues from the managed and prospect account base across corporate, entertainment, media and sports market segments consistent with company goals for the region.
Pull CRM reports, manage client lists, and update client information in CRM and PreferredNet.
Assist the Global Sales team in responding to member hotel and client questions/requests in a timely and thorough manner providing exceptional customer service over telephone, email, and in person.
Provide support and assistance with key regional and national tradeshows, client events, meetings, sales appointments, and road shows including, but not limited to setting up sales appointments, ordering and preparing sales collateral, arranging outside catering, coordinating transportation details (for airline reservations, hotel reservations, and/or car rental reservations).
Serve as key contact with the Events Team with regard to the Global Sales Entertainment Client Events.
Manage the Entertainment Rate Programs and CATCH RFP Program along with the Senior Director, Global Sales.
Work closely with the Consortia Sales team to launch the RFPs.
Update and regularly maintain all relevant documents, systems, and brochures, using programs such as Word, Excel, PowerPoint, and Adobe Acrobat.
Work with Global Sales team to maintain updated client database that will be used for communication distribution or event invitations.
Provide monthly production reports for the corporate entertainment account performance, group sales performance and entertainment programs.
Assist with ad hoc IATA production or other applicable Global Sales reports upon request.
Assist with entertainment booking requests and reservations in SynXis Voice Agent tool.
Complete rate audits a minimum of three times a year on entertainment rate programs.
Manage and complete ad hoc projects as assigned by the Senior Director, Global Sales, Senior Vice President Global and Senior Vice President Group Sales.
Act as Global Sales representative for internal task force projects/initiatives to include but not limited to Agency 360, PreferredNet, CRM, etc.
Distribute group leads to member hotels and manage group lead profiles in accordance with established SOPs.
Qualify leads, update databases, including CRM, with distribution details, follow up with member hotels within 48 hours of non-response, and assist with report generation as needed.
Send group confirmation forms, collect the post-group production and pick-up data from member hotels and follow up on outstanding documents on confirmed groups.
Present a high standard of integrity, service, and hospitality at all times to promote the Preferred Hotels & Resorts culture to customers and co-workers.
Exhibit a positive and involved team attitude to all departments and maintain open communication with all co-workers for the best overall performance.