Account Manager, Expansion
About The Position
Roofr is seeking an Account Manager to join their high-performing, collaborative, and customer-obsessed Account Management team. This role involves managing a large portfolio of customer accounts and driving expansion revenue through upselling, cross-selling, and deeper product adoption. The Account Manager will act as a trusted advisor to customers, ensuring they achieve meaningful outcomes with Roofr's platform, while also serving as a revenue driver for the business. This is a strategic and commercially focused position in a fast-paced, high-growth environment, requiring someone who thrives on delivering results and building lasting customer relationships.
Requirements
- 1+ years of experience in an Account Management role, ideally in a high-growth or fast-paced environment.
- Proven success managing a large book of business (1,000+ accounts) across self-serve and sales-assisted buying flows.
- Demonstrated success driving revenue through upsell, cross-sell, or expansion sales motions.
- Experience working collaboratively with cross-functional teams, particularly Account Executives and Implementation teams.
- A track record of driving revenue growth through upsell, cross-sell, and customer retention strategies.
- Strong understanding of key metrics, such as MRR, churn, retention, and NPS.
- Excellent communication skills and a customer-centric mindset.
- Revenue-minded: Thinks about accounts through a growth lens and naturally identifies opportunities to expand customer value.
- Proactive and independent: Takes initiative and is comfortable owning a large portfolio of customers.
- Competitive and driven: Sets ambitious goals and consistently strives to exceed them.
- Customer-obsessed: Focuses on helping customers achieve meaningful outcomes while driving mutual growth.
- Collaborative: Works well with cross-functional teams to deliver the best outcomes for customers.
- Resilient and adaptable: Navigates challenges with a positive attitude and adjusts quickly in a fast-paced environment.
Responsibilities
- Manage a portfolio of 1,000+ customer accounts at various stages of their journey with Roofr.
- Serve as the primary commercial owner of accounts, responsible for both customer success and revenue expansion.
- Develop and execute proactive strategies tailored to different user segments to maximize customer value from Roofr's solutions.
- Identify and execute upsell and cross-sell opportunities to increase Monthly Recurring Revenue (MRR).
- Proactively address churn risks to maintain high retention and customer satisfaction.
- Collaborate with Account Executives, Implementation, Revenue Operations, and Customer Support teams for a seamless customer experience.
- Work closely with the Implementation team to ensure smooth account setup and ongoing account health.
- Monitor and improve key performance metrics including Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS).
Benefits
- Mandatory PTO during the first week of employment.
- One Friday off per month ('laundry days').
- Company-wide paid shutdown between Christmas and New Years.
- Flexible time off.
- 80% employer-paid benefits in the U.S.
- 100% employer-paid premiums for Extended Healthcare and Dental in Canada.
- RRSP/401k match.
- Generous Parental Leave policy.
- Annual company retreat with team-building activities.
- Ample learning and development opportunities.
- Home office setup stipend.
- Internet and phone allowance.
- Remote first culture.
- Weekly Friday paydays.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
